Nutshell

JUNE 12, 2020

Some of these qualities—like being altruistic or data-driven—are diametrically opposed to the skills a sales rep needs to possess. Myth: Sales reps and managers have the same interpersonal skills. A sales rep needs interpersonal skills to deal with customers, while a manager needs interpersonal skills to manage a team.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Zendesk

AUGUST 31, 2021

To gain that deep understanding, sales agents should meet with potential customers one-on-one. Personal selling definition: When a sales representative meets with a potential customer to nurture them until they make a purchase. Suppose you’re communicating with a potential customer asynchronously over email.

Interpersonal Skills 97

Interpersonal Skills Value Proposition Decision-making Communication 97

MDI Training

NOVEMBER 14, 2023

Human intuition, interpersonal skills, and the ability to solve problems creatively remain crucial, especially in situations that require empathy, emotional understanding, and complex decision-making. Complex interpersonal communication Interpreting body language, non-verbal communication, and subtle signs is a human strength.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Arpedio

FEBRUARY 14, 2024

They are responsible for prospecting, qualifying leads, and presenting the company’s products or services to potential clients. Salespeople have targets and quotas to meet, making their primary focus on driving revenue growth for the company. Their goal is to close deals and bring in new customers.

Account Management 52

Account Management Management Sales Client Relationships 52

Showpad

JUNE 15, 2020

Time is money, and anything taking them away from making calls, sending emails or meeting with prospects and customers may be met with skepticism. If possible, bring those departments into the sales training for discussions and/or to present updates. Develop interpersonal skills. Virtual elements. Involve a customer.

Sales Training 83

Sales Training Interpersonal Skills Sales Brainstorming 83

Hubspot Sales

APRIL 25, 2023

Finally, Claire pitches the optimal solution to her client, typically via a slide deck presentation. Claire’s approach shows that a consultant’s core skills include analytical and problem-solving abilities, research and data gathering, communication and presentation skills, and interpersonal skills to relate with clients.

Healthcare 93

Healthcare Insurance Shareholders Interpersonal Skills 93

SmartKarrot

OCTOBER 28, 2022

Outstanding organizational and people skills, a master communicator who can speak to all levels of the organization and lead complex, cross-functional projects. Excellent presentation and relationship management skills – strong verbal and written communications skills – with a customer-first attitude.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. i.e. questioning skills, presentation skills, and industry knowledge.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. How it is better than competitors?

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

DemandFarm

APRIL 26, 2023

Their day-to-day activities may include conducting regular check-ins with key accounts, analyzing data to identify trends and opportunities, presenting product updates and new features, negotiating contracts and pricing, and ensuring that customer issues are resolved quickly and effectively.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Hubspot Sales

FEBRUARY 7, 2018

That rep is responsible for presenting or demoing the product, resolving the buyer’s objections, and creating a proposal. The typical SDR role requires excellent written and verbal communication skills. And, depending on your organization's hierarchy, you might need to represent your team in executive and company-wide meetings.

Account Management 134

Account Management Sales Interpersonal Skills Sales Management 134

Zendesk

JUNE 15, 2023

The key to making your resume stand out is to leverage the experience you do have and present it in a way that will convince hiring managers that you’ll be successful in the position. Having a degree in any field indicates to a manager that you can meet deadlines and remain dedicated to difficult projects.

Retail 52

Retail Leadership Interpersonal Skills Software 52

Janek Performance Group: Account Planning

JULY 13, 2021

That’s a good way to go beyond just the present biggest accounts and identify those up-and-coming ones who can grow with your organization. It’s rare that there will be a rapid change in a client’s requirements that present an opportunity. Interpersonal skills and social/emotional intelligence are also a given.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SmartKarrot

DECEMBER 26, 2021

Interpersonal Skills. The manager responsible for handling a company’s CX operations must have refined diplomacy, negotiation, and interpersonal skills. These skills are essential to strike a balance between all the stakeholders’ needs and their drives with available resources.

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11