Four Phrases Companies Need to Banish From Their Contact Centers
Customer Think
AUGUST 27, 2021
It’s no secret that automation in contact centers is growing rapidly. And the stakes are high: 79% of consumers agree that the experience a company provides is just as important as its product or services. In the next three years, almost 6 in 10 customer interactions could be automated, up from 46% currently. Yet too […].
Let's personalize your content