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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

CXM vs. CRM: Do you need both? CRM systems are focused on opportunity management , while CXM systems are focused on managing the ongoing delivery of value and the assessment of outcome attainment. Value Selling A sales approach that focuses on benefiting the customer throughout the life cycle of your relationship.

CXM 520
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Value selling framework & methodology for 2022

Zendesk

In an era where anyone’s questions can be answered with a quick Google search, traditional sales strategies have lost a lot of their value. Why bother meeting with a sales rep just to learn information you can find on a website? A remarkable 87% of high-growth sales organizations now use a value-based approach to sales.

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How to Smoothly Transition to Remote Selling

Hubspot Sales

This new normal has left many sales organizations across the globe scrambling to provide their sellers the resources they need to operate successfully and efficiently from home and drive remote selling. Here are my top tips for smoothly transitioning to remote selling. Increase the impact of sales through value selling.

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Selling the solution: Why solution sales are taking over

Zendesk

A common issue in the sales industry is that some salespeople fixate on selling their product or service without considering if it will actually help the customer. Solution selling is a decades-old sales methodology that involves a more empathetic approach to sales. What is solution selling?

Sales 98
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How to Do Both High-Volume and High-Value Selling

SBI

How to Do Both High-Volume and High-Value Selling. Outbound sales organizations continuously struggle to achieve the balance between high- volume calling and high- value calling. In this podcast I talk with John Steinert of TechTarget about: How to go from “Who should buy” to “Who probably will buy”.

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After-sales service: 10 strategies to keep customers engaged

Zendesk

The key to customer retention and lifetime value is after-sales service. In this guide, we’ll explain what after-sales service entails and reveal 10 core activities that can improve your after-sales statistics. What is after-sales service? Why is post-sale service important? Raise brand value.

Sales 98
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International Innovation: Five proven apps worthy of consideration for your sales team in 2015

SBI

Today’s sales leaders are fortunate to have a wide array of sales acceleration solutions to choose from. That becomes all the more evident when you take a look at the release of our final Top Sales Tools of 2014 guide where you’ll find the top 50 tools for improving sales performance and results. Membrain – Sweden.