Strategic Account Management Association

AUGUST 24, 2021

Customer-centric Program Design : Dynamic times mean agility in program design for optimal customer experience. Ask yourself: How are programs designed, and how do they support the concept of customer centricity? It’s not only shareholder value, customer value or stakeholder value.

Stakeholders 520

Stakeholders Supply Chain Digitalization Shareholders 520

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Hubspot Sales

NOVEMBER 17, 2020

Businesses moved their entire customer experience and go-to-market online, many for the first time. Customer Empathy in Communications and Policies Build Trust. It supports a philosophy we have at HubSpot: Solve for the Customer, or in sales’ case, Solve for the Prospect. Offices have gone virtual.

Virtual Selling 126

Virtual Selling Shareholders Decision-making Communication 126

SmartKarrot

MAY 27, 2020

Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. Today, the customer holds the card and not the seller. And thereby, customer success carries a significant amount of weightage. Determine Your Business Requirements.

Customer Success 10

Customer Success Software Software Shareholders 10

SmartKarrot

MAY 5, 2022

C-suite leaders need to know that their role has changed from a shareholder or financial experts to an enabler. The C-suite also needs to face customers, business partners, millennial employees, critics, and the media. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Digital Transformation 10

Digital Transformation Artificial Intelligence Cybersecurity Shareholders 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10