Zendesk

JULY 30, 2021

From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences. So people turned to digital channels—like ecommerce shopping and contactless store pickup. And that happened almost overnight, too.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Zendesk

MAY 4, 2021

In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. Out-of-the-box integrations power ecommerce experience.

eCommerce 96

eCommerce Retail Facilitation e-Learning 96

Customer Think

SEPTEMBER 11, 2023

In fact, the total number of digital shoppers worldwide grew by roughly one billion between 2019 and 2022. Looking ahead, the yearly growth rate for US ecommerce sales is forecast to average out at 11.3% The convenience of having a diverse range of products delivered directly to our doorsteps has reshaped the retail landscape.

Customer Experience 81

Customer Experience eCommerce Retail Digitalization 81

SBI Growth

SEPTEMBER 10, 2020

If you are reading this article and you work in the B2B space, you have most likely been inundated with buzzwords surrounding Digital and how it is disrupting your industry: Digital strategy, digital transformation, eCommerce, big data, IoT, AI, and.

Digitalization 126

Digitalization eCommerce Digital Transformation B2B 126

Customer Think

FEBRUARY 16, 2023

It’s how the eCommerce landscape functions. And bringing eCommerce into the brick-and-mortar world has become a vital component of the evolving physical store. […] The surge in reels, memes and TikTok has only furthered the desire for quick, eye-catching content to inform, entertain and guide people.

eCommerce 64

eCommerce Customer Experience Digitalization Marketing 64

Customer Think

NOVEMBER 24, 2021

Ecommerce saw record-breaking gains in 2020. In 2020, according to ClearSale’s State of Consumer Attitudes, CX & Fraud Survey, 78% of consumers in the U.S., Canada, Mexico, Australia and the U.K.

eCommerce 105

eCommerce Marketing Customer Experience Digitalization 105

Customer Think

JUNE 30, 2021

If you administrate an eCommerce site, you’ll be aware that offering a range of quality products is only half the battle. As well as having to provide a good product, online stores must create a seamless user experience if they’re to succeed in converting visitors into customers.

eCommerce 80

eCommerce Customer Experience Digitalization Marketing 80

Zendesk

APRIL 3, 2023

Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. Customers don’t just shop in one way anymore.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Customer Think

AUGUST 24, 2021

However, for eCommerce stores looking to improve the customer experience, a quick quiz can provide a wealth of useful information, as well as encouraging visitors to make a purchase. Quizzes aren’t the first thing you might consider when you’re trying to tackle serious topics like conversions and engagement.

eCommerce 52

eCommerce Customer Experience Digitalization Marketing 52

Customer Think

JANUARY 29, 2022

Where this software fits in your business and technology landscape and two valuable use cases to get you started The Customer Data Platform (CDP) has been implemented by leading e-commerce companies to power their customer experiences and make personalized offers that drive profits. Here is how to do it too.

eCommerce 110

eCommerce Profitability Customer Experience Software 110

Zendesk

NOVEMBER 28, 2022

What’s more, many of those sales will come from ecommerce. NRF expects that ecommerce will boom. This extraordinary growth in digital channels is linked to the consumer trend of shopping online to buy holiday gifts during the pandemic. Last year’s holiday sales totaled $238.9 billion, and this year is forecast to be $267.6

Retail 98

Retail eCommerce Supply Chain Digitalization 98

PandaDoc

NOVEMBER 6, 2020

As digital shoppers use their smartphones and laptops to spend their way to record levels of online sales, consumer preference for digital shopping is rapidly spilling over into the B2B market. In the United States, business-to-business eCommerce is expected to notch $1.8 Reach More Customers.

B2B 40

B2B Digitalization eCommerce Supply Chain 40

Zendesk

APRIL 21, 2022

Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all. These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. Conversations are the foundation of great customer service.

eCommerce 98

eCommerce Internet Customer Experience Decision-making 98

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Customer Think

JULY 29, 2021

Over the last decade, and especially in the past five years, eCommerce has taken over the internet. Due to the rise of the digital era, most companies have embraced a “store-less” approach to doing business. This new trend has rapidly taken over most industries, and online shopping has become the new norm.

eCommerce 75

eCommerce Internet Digitalization Customer Experience 75

Zendesk

MARCH 2, 2023

Top 5 trends in the retail industry Meeting shoppers where they are Phygital retail Retail experience in the metaverse Return process incentives Hyper-personalization Why are retail trends important? This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email.

Retail 52

Retail eCommerce Digitalization Logistics 52

Zendesk

APRIL 7, 2021

But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the retail experience: like virtual wine tastings to go with an uptick in wine purchases (no judgement) or pantry items from Michelin-starred restaurants. The Great Compression.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Apptivo

DECEMBER 7, 2022

Over the last decade, a plethora of technological advances have attempted to address the problem: How can businesses acquire, develop, and retain new clients in this hypercompetitive digital era? According to research, leads experience five to 10 marketing interactions before making a purchase. Today, the buying cycle is complex.

Management 97

Management eCommerce CRM Decision-making 97

Customer Think

MARCH 6, 2023

For a business to succeed, it needs happy, loyal customers. If someone visits a website for the first time and has a horrible experience, they are not likely to return. We’ve all had a bad experience with an eCommerce website that turned us away from the brand and, more likely than not, drove us to […]

eCommerce 106

eCommerce Customer Experience Digitalization Marketing 106

Hubspot Sales

JANUARY 5, 2022

Frictionless payments represent the opposite of that frustrating experience: an easy, trouble-free way to buy what you need at any time. Any digital business that takes payments needs to consider the growing expectation of frictionless payments as part of its customer experience. Higher Payment Security. Mobile Apps.

Digitalization 91

Digitalization Retail Customer Experience eCommerce 91

Hubspot Sales

MARCH 31, 2020

The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. More recently, the company has looked to streamline its ecommerce efforts by cutting out third-parties. The company looked to where consumers were and adjusted accordingly.

Retail 69

Retail Digital Transformation eCommerce Manufacturing 69

Zendesk

MARCH 8, 2023

The good news is that these custom conversational experiences can be delivered with agility and at scale, without having to adopt new tools or significantly boost headcount. To deliver those experiences, AI and access to the right data at the right time are key.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Hubspot Sales

JULY 19, 2022

If you’re not already taking advantage of digital payments, it’s a promising untapped opportunity that's accessible to most online businesses — and B2B businesses should invest now. With natively-built CRM-powered payments, the customer experience is seamless and secure and you get paid faster. and non-U.S.

B2B 89

B2B Digitalization CRM B2C 89

Zendesk

NOVEMBER 15, 2022

We know all too well the experience of heading off to your local store, product in mind, only for there to be a gaping hole and an ‘out of stock’ sticker on the shelf. It’s frustrating for shoppers and retailers alike—creating a poor customer experience and the potential of a lost sale. Save an instant sale.

Retail 52

Retail eCommerce Innovation Digitalization 52

Apptivo

MAY 14, 2021

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. They have been using their CRM tools & CRM Software app for better collaboration between their employees and handle customer relationship management in a better way.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Hubspot Sales

NOVEMBER 28, 2023

Improves Customer Experience Customer experience is the impression your customers have of your brand as a whole throughout all aspects of the buyer’s journey. The sales team also conveys real-time feedback to the marketing team, ensuring campaigns and content are timely, relevant, and resonate with customers.

Marketing 103

Marketing Sales Decision-making Prioritization 103

Zendesk

NOVEMBER 28, 2022

But there’s some encouraging news: Consumers across the globe are estimated to spend $1.301 trillion more on retail goods in 2022 over the previous year—and digital spending is expected to total $5.717 billion worldwide. If your company plans to invest in CRM, it won’t make much difference if your customer service agents ignore the letter “R.”

eCommerce 52

eCommerce Sales Retail Media 52

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic.

Sales 104

Sales Digitalization Media Software 104

SmartKarrot

NOVEMBER 1, 2021

Today we see a definite change in the way customer experience is perceived by businesses globally. The result of that is B2B sectors slowly but gradually moving towards conversational customer experience. How is it going to affect the customer experience in the post-COVID era? Like what you are reading?

Customer Experience 11

Customer Experience B2B eCommerce Prioritization 11

ReviewTrackers

JANUARY 8, 2018

On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. She is passionate about using her experience to help brands grow their business the right way. Investing in reviews means investing in the customer experience. Ecommerce customer reviews — reviewed.

eCommerce 13

eCommerce Media Small Business Customer Experience 13

Agile CRM

DECEMBER 28, 2022

The tools and techniques used to engage customers and increase conversions are continuously changing along with the world of digital marketing. Customers may be better able to recall your brand as a result, helping to build a more distinctive brand identity. Is image personalization software compatible with other applications?

Artificial Intelligence 52

Artificial Intelligence Software Software Facilitation 52

PandaDoc

JUNE 23, 2021

Thanks to the digitalization of the marketplace, online and ecommerce businesses can now reach more clients than ever. It may seem like a quick way to lose customers, but there are many ways to upsell without losing clients. ETL software can analyze, organize, and filter data extremely quickly.

B2C 94

B2C B2B eCommerce Software 94

Zendesk

JUNE 9, 2022

This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel. Omnichannel experience examples.

CRM 98

CRM Media Advertising Customer Experience 98

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Gen Z shoppers are the most loyal eCommerce customer segment.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Agile CRM

DECEMBER 21, 2022

There are several advantages to using website personalization tools: Improved customer experience: By providing a customized experience for each individual user, website personalization tools can improve the overall customer experience. This can lead to increased customer satisfaction and loyalty.

e-Learning 52

e-Learning Advertising Customer Experience Marketing 52

Zendesk

FEBRUARY 21, 2024

No longer are they just selling products or services—they’re building relationships and selling a great customer experience. This type of selling is sometimes referred to as remote sales, virtual sales, or social selling because of the digital focus. However, many enterprise companies prefer to work with outside sales reps.

Sales 52

Sales Computers and Electronics Decision-making Software 52