SmartKarrot

OCTOBER 28, 2022

Interpersonal skills to help nurture customer relationships and work with cross-functional teams. Strategic thinker that can see beyond the day-to-day to help reach marketing and sales goals, create a stronger brand, and improve the customer experience. Set the right expectations for project stakeholders.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

SmartKarrot

JUNE 9, 2022

Focus on achieving KPIs in customer rollout, engagement, and usage. Managing the cancellation pipeline to minimize churn through negotiation and value proposition. Ensure customer experience is best-in-class. Establish and optimize customer experience processes to ensure ongoing satisfaction.

Customer Success 19

Customer Success Value Proposition Customer Experience Onboarding 19

Zendesk

JULY 26, 2022

That growth isn’t just related to sales and increasing revenue—it encompasses all aspects of sales growth , company expansion, innovative offerings, stakeholder relationships, and market management. BDRs work hard to create strategic partnerships while building trust and negotiating to achieve win-win scenarios. Data analysis.

Media 96

Media CRM Software Software 96

SmartKarrot

SEPTEMBER 13, 2022

Apply here: [link] Role: Director of Customer Experience Location: Austin, TX, US (On-site) Organization: AppSumo As a Director of Customer Experience, you will be leading a team of 8 customer support and fraud specialists. Consulting on and assisting in resolving escalated customer issues.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

PandaDoc

JUNE 23, 2021

Unlike simpler terms, such as target customers (a term which only describes any company that might buy your product or service), ICPs focus on highlighting only the most valuable business stakeholders in the marketplace. Developing ICPs. You should be investing in ICPs and buyer personas.

B2C 94

B2C B2B eCommerce Software 94

SmartKarrot

JULY 28, 2022

Establish relationships with key customer stakeholders to drive further product adoption. Monitor customer utilization trends and give recommendations to the Continu Product Team based off such, including doing regular customer ‘health checkups.’ Drive adoption metrics throughout the customer journey.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

SmartKarrot

JUNE 2, 2022

Spot opportunities to deepen customers feature adoption and increase advocacy and form a plan to make it happen. Negotiate contract renewals and close agreements to maximize renewal values. Work closely with the Customer Success colleagues to mitigate the risk of customer churn and ensure customer health and happiness targets are met.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

Hubspot Sales

APRIL 27, 2023

While it is important for account executives to have great communication skills — verbal and written — they also need to know how to negotiate new contracts and renew existing contracts. Some account managers are also given the task of working with developers to fix bugs that impede customer experience with the product.

Sales 109

Sales Account Management Communication Sales Management 109

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Negotiate contracts and oversee financial results for a region.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

JANUARY 11, 2022

Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience. Provide support during customer onboarding.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

SmartKarrot

JANUARY 13, 2023

Becoming a product expert – you know the organization, players, and their influence on success, and you can communicate ROI to various customer stakeholders. Build and support a high-energy, customer-focused culture by ensuring and managing escalations and negotiations in conjunction with your direct reports.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

MARCH 3, 2022

As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met. Stay up to date with customer industry trends.

Customer Success 19

Customer Success Onboarding Negotiation Customer Experience 19

SmartKarrot

SEPTEMBER 12, 2022

Account managers in 2023 need to connect with customers and maintain strong relationships with them. They need to keep in touch with customers, stakeholders, key business leaders, and other team members. A good account manager needs to connect customers and the business and wear several hats. Like what you are reading?

Account Management 10

Account Management Management Stakeholders Negotiation 10

ACT

FEBRUARY 15, 2022

For instance, some of these technologies excel at helping you qualify leads, personalize communications, and understand customer pain points so you can overcome objections. . Customer needs can change abruptly, or new stakeholders may come into play at the last minute. You should be prepared and ready to negotiate.

Sales 52

Sales CRM Decision-making Negotiation 52

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

SEPTEMBER 17, 2021

Apply here: [link] Role: Director of Customer Success Location: Cambridge, MA, US Organization: Wistia As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

APRIL 15, 2022

As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

APRIL 26, 2021

Role: Director of Customer Experience Location: Dallas-Fort Worth Metroplex, US Organization: Loloi Rugs As a Director of Customer Experience, you will strategically lead and develop a management team to enhance performance by setting clear accountable performance measures.

Customer Success 10

Customer Success eCommerce Stakeholders Onboarding 10

SmartKarrot

MARCH 2, 2023

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: CareerAddict As a Customer Success Manager you’ll assist successful renewals, have a thorough grasp of the client’s digital experience solutions, our GTM strategy, and standards for pricing and negotiation.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

MARCH 16, 2021

Serve as an advocate for your team and customers, collaborating with internal, cross-functional teams including product management, professional services, sales, and marketing. Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Serve as the voice of customers to inform product roadmap decisions.

Customer Success 10

Customer Success Onboarding Negotiation Customer Experience 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 1, 2020

Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

Nutshell

JANUARY 14, 2020

Because of the high-stakes nature of SaaS selling, sales reps should be ready to include multiple decision-makers from a target company into their sales process and offer a high-touch, personalized customer experience. This is the moment when the prospect becomes a customer. Free Trials. FREE DOWNLOAD.

Sales 127

Sales Software Software CRM 127

SmartKarrot

FEBRUARY 2, 2021

Understand the customer’s business, define success criteria, and build plans to exceed expectations. Map the customer journey and identify opportunities to proactively intervene on the client’s behalf. Identify incremental customer opportunities, develop and pitch solutions, negotiate and close additional transactions.

Customer Success 8

Customer Success Client Onboarding Customer Experience Onboarding 8

Miller Heiman Group

AUGUST 20, 2020

COVID-19 has created a perfect opportunity for sellers to re-engage with their stakeholders—their buying influences. Our research into enterprise sales strategies and customer experience strategies shows that sellers set themselves apart from the competition in five key ways if they’ve mastered the art of sharing perspective with buyers.

Negotiation 111

Negotiation Value Proposition Stakeholders Decision-making 111

SmartKarrot

DECEMBER 22, 2020

Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth. Proven ability to influence through persuasion, negotiation, and consensus-building. Delivery regular business reviews to client stakeholders.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Jennifer Chiang. Kellie Capote.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 18, 2021

Co-lead Lead (along with VP sales) product demos, pilot discussions, and contract negotiations. Coordinate and collaborate with sales team to ensure customer satisfaction on product/service. Build a Rolodex of CXO level contacts within marquee health systems, hospitals and payors. Achieve quarterly targets on renewal sales.

Customer Success 10

Customer Success Onboarding Negotiation Account Planning 10

SmartKarrot

JUNE 17, 2020

You will have to maintain ongoing customer relationships, network, implementing success programs, contributing to the sales, onboarding and training process for new clients, and minimizing churn. Provide insights to customers to ensure that they get the most out of the platform with the aim of growing rollbar’s customer base.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

SEPTEMBER 28, 2021

Drive customer outcomes, product adoption and customer experience. Hire, develop and mentor Success team members, building a culture of excellence and exceptional customer experiences. Assist customers to expand their usage and adoption of the products. Onboarding and training of new clients.

Customer Success 3

Customer Success Value Proposition Stakeholders Innovation 3

SmartKarrot

JULY 20, 2022

Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Ensure the timely and successful delivery of the solutions according to customer needs and objectives.

Customer Success 3

Customer Success Stakeholders Finance Advertising 3

SmartKarrot

JULY 11, 2022

Role: Senior Customer Success Manager Location: Minnetonka, MN, US Organization: Sovos As a Senior Customer Success Manager, you will understand business priorities, technology landscape, and internal stakeholders. Conduct recurring business reviews with customers.

Customer Success 3

Customer Success Facilitation Stakeholders Account Planning 3

Arpedio

JANUARY 3, 2024

B2B sales require more customized, relationship-driven approaches, whereas B2C sales prioritize efficiency and a positive customer experience. Consumers are more likely to trust and engage with brands that resonate with their values, lifestyle, and preferences.

B2C 52

B2C B2B Sales Customer Experience 52

SmartKarrot

DECEMBER 26, 2021

The significance of onboarding a customer experience operations manager is still an ongoing debate in the corporate world. Regardless of the industry you cater to, the market is customer centric. This is precisely why companies incorporate customer loyalty in their growth hacking strategies.

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11

SmartKarrot

JULY 1, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores.

Customer Success 3

Customer Success Stakeholders Onboarding Negotiation 3

Miller Heiman Group

NOVEMBER 5, 2019

Our research into enterprise sales strategies and customer experience strategies shows that sellers set themselves apart from the competition in five key ways if they’ve mastered the art of sharing perspective with buyers. Their Customer Service Interactions Enhance the Overall Customer Experience.

Negotiation 56

Negotiation Value Proposition Decision-making Customer Experience 56