Telephone skills: Anxiety, voice, etiquette and the client experience
Red Star Kim
SEPTEMBER 22, 2022
Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. This topic is explored well in the recent book Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). Delegate poll results.
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