Red Star Kim
JULY 7, 2023
At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. Their change challenges included new technology adoption, shifting from dedicated to centralised services, succession, team performance and strategy development.
Customer Think
JULY 7, 2023
Is customer experience maturity the priority in your Chief Customer Officer Playbook? In all team sports, maturity is paramount. In rowing or crew, for example, immaturity means lack of synchronization. The lowest common denominator spells the team’s success. In fact, lack of synchronization is at the heart of any sports team’s maturity and success.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hubspot Sales
JULY 7, 2023
As technology advances and becomes more accessible, businesses are leveraging artificial intelligence (AI) to improve their sales processes. AI has the potential to revolutionize the way sales teams operate, giving them valuable insights and predictive analytics to drive more revenue. However, not all sales teams are investing in AI, as many people have mixed feelings about incorporating the newfound tech.
Customer Think
JULY 7, 2023
Sow seeds in the community While there are many profitable business ideas and avenues to successful business growth that get greater attention, a too-often overlooked approach is that of focused community engagement.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Sales Gravy
JULY 7, 2023
When They Say No: Overcoming Rejection And Shifting Your Mindset Introduces Andrea and Richard's new book, When They Say No, and provides valuable insights on overcoming rejection in sales. The fear of rejection has evolutionary roots, but it can be reframed to reach positive sales outcomes. Breaking the negative thought spiral that follows rejection is crucial and should be given due importance.
Customer Think
JULY 7, 2023
In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These approaches enable organizations to gain valuable insights, enhance their products/services, and deliver the exceptional experiences our customers have come to expect.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JULY 7, 2023
The key to successful customer engagement is providing your customers with an incentive to remain loyal to your brand. A loyalty program is a perfect way to do this, as it encourages customers to keep coming back and make purchases from you in order to earn rewards.
Kainexus
JULY 7, 2023
Masaaki Imai, author of books including KAIZEN, passed away recently at age 92, as announced by the organization he founded, Kaizen Institute. Mr. Imai was deeply influential on Mark Graban and Greg Jacobson, MD, a co-founder and CEO of KaiNexus.
Brooks Group
JULY 7, 2023
Sales training can be one of the most critical investments you make for your team. It can also be one of your biggest headaches. Salespeople often resist training, viewing it as a hassle that takes them away from their work. In fact, according to Training Industry , more than a quarter of salespeople feel that their sales training is ineffective. To make matters worse, most training is disconnected from the sales team’s daily life and unique needs.
Customer Think
JULY 7, 2023
A highly anticipated event for both consumers and sellers on the platform, Amazon Prime Day is like Christmas in July (the 11th to be precise!) with members clamoring to snag the best deals. And while Amazon owns this day in the e-commerce space, it also provides opportunities for their third-party vendors to thrive.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Planview
JULY 7, 2023
The adoption and application of AI/ML technologies and capabilities are becoming more commonplace and widespread throughout all industries. Since 2017 this has become especially true in product-driven organizations. For those who may have been slow to catch on or perceive significant skill gaps in AI/ML, scrambling to keep pace might be a scary place to be.
Customer Think
JULY 7, 2023
For years, digital marketers were caught in a market dominated by Facebook and Google. These walled gardens, which are online environments where user access to network-based services and content are controlled in order to keep them engaged, were appealing because they provided a level of targeting and measurement unseen in the history of marketing.
Zendesk
JULY 7, 2023
Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.
Customer Think
JULY 7, 2023
“What do you want?” is one of the most popular questions people all around the world ask one another. Dinner plans, the choice of profession, what book to read for the future month, and so on.
Advertisement
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Zendesk
JULY 7, 2023
It’s time to give your ticketing system a facelift. This guide takes a deeper look at Zendesk’s adaptable Agent Workspace, which is the interface customer service agents use to manage customer conversations across all channels. Customer service software cannot be a one-size-fits-all solution, and Agent Workspace allows businesses to customize their agent-facing interface to their own specific needs.
Customer Think
JULY 7, 2023
Many firms depend on scheduling and dispatching operations, but they can also be a risk factor. There are many things that might cause operations to be disrupted, which can result in lost revenue and disgruntled clients, from missed appointments to automobile breakdowns.
OnStrategyHQ
JULY 7, 2023
Play Watch the video Q: How do you choose a strategic framework? A: Ultimately, regardless of what framework model you choose to use. 1. Be consistent in your language, 2. Embrace the collaborative and iterative nature of the process, 3. Make it your own, 4. Just do it! Great question! Here are a few of the best answers from our Strategy Collaborative Q&A Session!
Customer Think
JULY 7, 2023
Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union serving the world’s leading technology-oriented companies and their employees. I met Mike.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
ClearPoint Strategy
JULY 7, 2023
The accreditation process is complex. See how yours could be simple with software.
SmartKarrot
JULY 7, 2023
Whether you are a business owner or a person with a key managerial role, understanding white space analysis is crucial for you. White space in business is like a blank canvas representing customers’ unmet needs waiting to be filled. If you are unaware of the processes to find those blank canvases or the ideas to fill those with customer satisfaction, you are lacking something very major.
Nutshell
JULY 7, 2023
When you integrate your CRM with your other software tools, you can more easily sync your data, automate your workflows, and collaborate across teams. CRM integrations enable you to optimize your tech stack so your team can accomplish great things. To make the most of the advantages that integrating your CRM provides, you’ll need a good CRM integration strategy.
Expert insights. Personalized for you.
130 
Let's personalize your content