SmartKarrot

MARCH 10, 2023

Customer Onboarding and Training: In close collaboration with the Sales and Onboarding team, you are in charge of making sure that clients have a positive onboarding experience, immediately realise a return on investment, and receive frequent training on the newest Zappi features.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

Mike Kunkle

FEBRUARY 5, 2023

Servant leadership is a better concept today, and I prefer “influence” and “guide” to control, per se. An aligned methodology also supports building playbooks, developing training, delivering better onboarding, and allows managers to diagnose behaviors against performance so they can coach to close gaps.

B2B 198

B2B Sales Decision-making Negotiation 198

SmartKarrot

NOVEMBER 23, 2021

Articulate service line value and facilitate a resolution to customer inquiries. Directly influence the clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship. Create and host business reviews and form strategic success plans for key stakeholders.

Customer Success 19

Customer Success Onboarding Facilitation Stakeholders 19

SmartKarrot

MAY 5, 2023

Create and implement strategies, action plans, and playbooks to enhance customer satisfaction, boost customer retention, and facilitate account expansion. Communicates Mappedin’s vision for the customer experience, working with all teams and stakeholders to provide the highest value possible for our customers.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

JUNE 20, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Facilitate a seamless sales transition after the sale of onboarding offers.

Customer Success 19

Customer Success Onboarding Facilitation Stakeholders 19

SmartKarrot

OCTOBER 11, 2022

Defining program scope, goals, and deliverables that support business objectives in collaboration with senior management and key stakeholders. Overseeing and coordinating all aspects of projects, working with multiple departments and stakeholders to ensure tasks are completed timely and accurately.

Customer Success 19

Customer Success Stakeholders Leadership Facilitation 19

AchieveIt

JULY 11, 2023

You will develop support from your teams and stakeholders, who will be the foundation for your success. Stakeholders must understand the business and feel involved in the process so they know what they need to facilitate future change. Present the proposed changes to your stakeholders after researching their interests.

Management 40

Management Stakeholders Communication Organization 40

SmartKarrot

JUNE 12, 2023

As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Projects’ scope, stakeholders, deliverables, restrictions, and timetables are identified and determined. Analyses the project’s requirements and task scope, then advises stakeholders.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

OCTOBER 12, 2022

Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue. Consult with clients on product features, functionality and onboarding best practices. Develop strategic relationships with key stakeholders to understand their goals and success roadmap.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

NOVEMBER 10, 2021

Responsible for conducting project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, project budget or anticipated savings, and establishing a framework for the management of ongoing project activities. Be an executive stakeholder for some of our most critical Partners.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 30, 2023

Pragya’s wealth of experience in customer-facing roles and her current leadership in the realm of customer success provided invaluable insights into the strategies and nuances of building a robust account risk management playbook. Ensuring that all stakeholders, including end-users, understand the product and its goals is essential.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

SEPTEMBER 5, 2022

Establish and maintain proactive communication with key customers and stakeholders. Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Day-to-day management and development of the team and facilitate sharing or information and knowledge transfer.

Customer Success 19

Customer Success Onboarding Prioritization Facilitation 19

SmartKarrot

AUGUST 4, 2022

Solicit and synthesize customer product feedback to advocate for the customer to internal stakeholders. Internal and external key stakeholder management. Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their subscription.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

JANUARY 27, 2022

Build and nurture relationships with key stakeholders to ensure alignment. Ensure customers derive maximum value from Oktopost, utilize all of their licenses, identify new opportunities, and collaborate with other Oktopost stakeholder teams to ensure adoption and a successful renewal.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

NOVEMBER 2, 2021

Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Implement KPIs to measure performance and report regularly on this to senior leadership.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

OnStrategyHQ

MAY 18, 2021

Leadership Offsite: 1 – 2 days. Positive long-term results rely on defining the competencies needed to maintain market leadership and maximizing the effectiveness of those internal systems. HR Mgmt: Hire and onboarding processes. Measurable goals facilitate management planning, implementation, and control.

Organization 96

Organization Facilitation Small Business Marketing 96

SmartKarrot

MAY 27, 2022

Manage a team who partner with day-to-day program management stakeholders at the partner organization to assess progress, drive key deliverables, and ensure on-track launches. As a Customer Success Manager, you will work with customers to ensure onboarding, user adoption, retention, and overall success.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

Hubspot Sales

OCTOBER 14, 2019

Have they had any leadership changes in the past six months? If the end result is a sale, now is the time to facilitate an agreement outlining the terms payment will be exchanged for the product. Instead, sell only to the stakeholders who have the authority and budget to actually make buying decisions.

B2B 137

B2B Value Proposition Decision-making Sales 137

SmartKarrot

JUNE 30, 2022

Facilitate communication of new features or product improvement requests between customers and the meQuilibrium Product Management team. Provide leadership to managers, supervisors, and/or professional roles. Representing the “voice of the customer” and collaborating with various stakeholders, internal and external.

Customer Success 19

Customer Success Finance Facilitation Communication 19

SmartKarrot

DECEMBER 3, 2020

Collaborate with VP of Sales, Product Leadership, Marketing Leadership, and Operations Leadership to ensure cross-functional alignment to customer value. Provide regular updates to the Executive Leadership team on progress and execution of customer strategy.

Customer Success 10

Customer Success Onboarding Leadership Facilitation 10

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review. Hire, mentor, and train customer success team.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JUNE 28, 2021

Apply here: [link] Role: Customer Success Manager, Team Lead Location: Ashburn, VA, US Organization: Stack Overflow As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

JUNE 25, 2021

Passion for developing teams and providing leadership to both formal and indirect reports. Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Ensure product adoption by onboarding new customers and new teams.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JUNE 24, 2021

Work with Thentia’s leadership to identify trends and uncover opportunities for new or improved successful engagements, customer training offerings and product feedback. Onboard customers to help them achieve success and quickly realize value with Karat’s solution and data. Apply here: [link].

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

MAY 11, 2021

Manage adoption across all stakeholders for Measured products and services. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials etc. Successfully onboarding new clients and building key relationships in the first critical months and beyond.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10

SmartKarrot

MARCH 2, 2023

Determine the demands of the client and recommend the best collaboration with the Customer Success Managers, Product, Sales, Development, and Leadership to guarantee that the results for the customer are in line with the goals of the business.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

JULY 19, 2021

Apply here: [link] Role: Customer Success Manager, Team Lead Location: Centreville, VA, US Organization: Stack Overflow As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

MAY 13, 2021

Facilitate coordination across departments to create the best LeagueApps solutions to drive growth for these customers. Clearly communicate customer feedback and trends to key stakeholders in Product, Marketing and Tech. Present new and valuable features to customers both during their onboarding and active stage.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

OCTOBER 29, 2020

You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base. Analyze customer data to improve customer experience and improve onboarding processes. Sustain business growth and profitability by maximizing value.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

NOVEMBER 5, 2020

Build and maintain strong relationships with all the key stakeholders. You will work closely with regional and at times global Sales leadership to develop and execute go-to-market strategies to facilitate the development of joint solutions and business plans to meet or exceed annual ACV and renewal targets.

Customer Success 10

Customer Success Construction Onboarding Facilitation 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

DECEMBER 11, 2020

Develop and maintain a clear understanding of the organizational and leadership structure of client organizations to serve as an asset for escalation, expansion, analytics, marketing or finance, engineering, support. Work with the Customer Support, Sales, and Product teams to facilitate a seamless customer onboarding process.

Customer Success 10

Customer Success Finance Innovation Facilitation 10

OnStrategyHQ

FEBRUARY 16, 2024

Which regulations do your organization need to comply with and which relevant stakeholders need to be brought into the room so everyone can be involved in the conversation? HR Processes: AI can automate various HR tasks such as resume screening, scheduling interviews, employee onboarding, and streamlining the hiring process.

Artificial Intelligence 52

Artificial Intelligence Government Value Proposition Co-Creation 52