Remove 2012 Remove Communication Remove Decision-making Remove Digitalization
article thumbnail

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships

Red Star Kim

I first mentioned SCARF in an article about neuroscience and leadership Leadership: Lessons from Star Trek and Neuroscience – Kim Tasso back in 2012. There David Rock talked about the neuroscience of leadership – the need to still your mind, improve emotional regulation, watch non-verbal signals and take care with feedback.

article thumbnail

Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Red Star Kim

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

22 tips on being a persuasive writer in professional services

Red Star Kim

Make your content stand out. How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. As well as those designed for the digital age such as RACE (Reach, Act, Convert, Engage). Search Engine Optimisation Writing for digital channels involves SEO to drive traffic to your web site.

article thumbnail

Millennials vs. Gen Z: How their customer service expectations compare

Zendesk

As their influence continues to grow, it only makes sense for companies to closely study these two age cohorts. According to Statista , members of the Millennial generation were born between 1981 and 1996, making them between 25 and 40 years old today. Generation Z (also known as Zoomers) encompasses those born between 1997 and 2012.

article thumbnail

Change Management Consultant for an accelerating Consulting business

Arpedio

Do you have an incredible appetite for digitizing BtB processes? We are right now looking for a Change Management Consultant eager to be part of an amazing growth adventure in the Salesforce Consulting community. Do you want to be part of the next big Salesforce Partner in Europe? Who we are. What do we offer.

article thumbnail

Are Your Leaders Ready for the Gen-Z Workforce?

CMOE

Born between 1997 and 2012 , the oldest members of Generation Z are already graduating from college and entering the workforce. This, coupled with their overwhelming size (with a projected boom of 61 million new job seekers ) makes the Post-Millennial generation transformative and one that will demand every business’ attention.

article thumbnail

How to Optimize Reputational Risk Management in Banks

ReviewTrackers

In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. There’s a reason why, in the aftermath of so many scandals, banking became the least trusted industry in 2012. Make next-level service and support an investment priority.

Banking 37