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3 AI analytics to add to your KPIs today

Zendesk

Finally, the use of such innovative technology has been a key differentiator in transforming top companies into customer-first organizations. Here are 3 top KPIs that can help your support organization grow and improve: 1. Agent communication. Customer sentiment. Surveys have long been a go-to for customer insights.

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Greater employee retention through generational diversity

MDI Training

Short fact check Pew Research Center defines the birth years of generations: Traditionalists: 1928-1945 Baby Boomers: 1946-1964 Gen X: 1965-1980 Millennials: 1981-1996 Gen Z:1997-2012 Why are negative generational stereotypes so prevalent in the work environment? Respected is when you are appreciated, valued, and at times recognized.

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8 Local Government Public Dashboard Examples

Envisio

Example 1: City of Minnetonka, MN – Strategic Profile & Community Dashboard Community size: 53,266 residents Dashboard maintained by: Communications and Marketing Team The team at the City of Minnetonka is passionate about providing residents with a high level of transparency about the work they do.

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Change Management Consultant for an accelerating Consulting business

Arpedio

We are right now looking for a Change Management Consultant eager to be part of an amazing growth adventure in the Salesforce Consulting community. Arpedio is a Copenhagen-based and US-present company, founded in 2012, originally providing apps in Salesforce.com for BtB Sales Excellence. Who we are. What do we offer. 45 31 62 96 37.

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Building Your Plan Priorities, Goals & KPIs

OnStrategyHQ

A mark of a good strategic plan is one that is clear and focused (not too many goals and objectives ), as well as balanced – telling a strategy story about how your whole organization is linked and aligned to drive key performance indicators. Organization-wide strategies. Short- and mid-term organization-wide goals. Action Grid.

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The 5 Stages of Entrepreneurship

Hubspot Sales

Chanty is a communication and team collaboration app that went head-to-head with companies like Slack. As a result, many innovative ideas never become a reality. Now we are in the ivy league of communication platforms. In 2012, they got their first VC investment of $100 million and raised another $250 million in 2015.

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Book review: The Strategy Book by Max McKeown

Red Star Kim

Being easy to read, short and jargon-free The Strategy Book (FT Publishing, 2012) is a considerable achievement bearing in mind the subject matter. What does success look like for your organization? I deliver and facilitate strategy workshops and it’s always good to be able to recommend strategy books to delegates.