2020 Acquisition Customer Experience Customer Success 
SBI Growth
JULY 1, 2020
We recently wrote about the emergence of the Chief Customer Officer and took that opportunity to survey CCO’s about how they will make their 2020 number. We found that companies had initially been planning on nearly 31% of their 2020.
Desired Path
FEBRUARY 17, 2021
2020 was an unusual year all around. But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Benchmark Results. 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.
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Desired Path
FEBRUARY 17, 2021
2020 was an unusual year all around. But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Benchmark Results. 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.
Desired Path
FEBRUARY 17, 2021
2020 was an unusual year all around. But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Benchmark Results. 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.
Insightly
JUNE 14, 2023
By the end of 2020, 975% of Americans owned cell phones. Customer experience Customer experience has emerged as the key brand differentiator since 2020, fueled by the changing consumer patterns brought on by COVID-19 pandemic. The renewal aspect goes hand in hand with customer experience.
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.
SmartKarrot
JANUARY 5, 2021
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.
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