2020 Acquisition Customer Success Digitalization 
Desired Path
FEBRUARY 17, 2021
2020 was an unusual year all around. But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Benchmark Results. 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.
Desired Path
FEBRUARY 17, 2021
2020 was an unusual year all around. But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Benchmark Results. 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.
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Desired Path
FEBRUARY 17, 2021
2020 was an unusual year all around. But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Benchmark Results. 2020 Growth Expectations 65% met or exceed 2020 targets despite the pandemic.
Insightly
JUNE 14, 2023
Then, we entered the digital era and it began to explode. By the end of 2020, 975% of Americans owned cell phones. New consumers with higher expectations New generations of consumers display different purchasing behaviors than previous generations, including higher usage rates of rapidly-evolving digital technology.
SmartKarrot
APRIL 13, 2020
Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. 69% of enterprise companies say that majority of the apps will be SaaS by 2020. And the result is visible!
Nutshell
MARCH 30, 2020
Nutshell’s BOUNDLESS 2020 virtual event was packed with valuable insights from top professionals in the fields of sales, marketing, customer support, and customer success. He’s also co-founded successful business ventures like Mailshake , a simple-to-use cold email outreach tool. </p> work together.
SmartKarrot
JANUARY 5, 2021
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.
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