Red Star Kim

FEBRUARY 15, 2024

All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. The terms (e.g.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

JUNE 15, 2023

Includes IPOs, acquisitions, grants, accelerators and news. Fame for accountants and professional services firms “tool for general financial research, benchmarking analysis, screening acquisition targets for your clients, client onboarding, company secretarial services and business development”.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Red Star Kim

APRIL 12, 2023

However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digital marketing throughout the professional services client journey. RACE by Dave Chaffey) focus on customer acquisition (Reach, Act, Convert, Engage). Traditional marketing models (e.g.

Media 130

Media Marketing B2C Stakeholders 130

SalesGlobe

JULY 13, 2022

We’re talking about mergers and acquisitions today. We also know that technology acquisitions is leading the way. We have other acquisitions, mergers that have happened before that. And there’s three different types of synergies that are the focus of the acquisition. I’m not sure. Mark Donnolo.

Acquisition 52

Acquisition Sales Account Management Financial Services 52

Desired Path

FEBRUARY 17, 2021

2020 was an unusual year all around. DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2020 Benchmark Results. 2020 Customer Success Change. Finally, 70.6%

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Red Star Kim

JANUARY 16, 2023

Marketing via social and digital channels. I’m also surprised that there wasn’t greater emphasis on collaboration and co-creation with clients, on improving data which is vitally important in the digital environment and in terms of client and referrer relationship management. in 2020, -1.3% Accelerated digital experience.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Desired Path

FEBRUARY 17, 2021

2020 was an unusual year all around. DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2020 Benchmark Results. 2020 Customer Success Change. Finally, 70.6%

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

2020 was an unusual year all around. DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. 2020 Benchmark Results. 2020 Customer Success Change. Finally, 70.6%

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Red Star Kim

JANUARY 5, 2023

While there are many proven and successful digital marketing strategies and communications strategies when it comes to reaching clients directly – the strategies for forging and developing relationships with third party referrers and intermediaries can be more challenging. mergers and acquisitions) would fall into this category.

Management 130

Management Media Key Account Management Communication 130

Strategic Account Management Association

APRIL 5, 2021

“This includes… development of new channels and customers as well as an increase in customer loyalty, and an associated enhanced exploitation of customer potential, for example, through digital solutions.”. Take a look at Ford Motor Company’s Proxy Statement for 2020 below.

Manufacturing 520

Manufacturing Account Management Decision-making Meetings 520

Insightly

JUNE 14, 2023

Then, we entered the digital era and it began to explode. By the end of 2020, 975% of Americans owned cell phones. New consumers with higher expectations New generations of consumers display different purchasing behaviors than previous generations, including higher usage rates of rapidly-evolving digital technology.

Marketing 98

Marketing CRM Customer Experience Media 98

Red Star Kim

SEPTEMBER 6, 2022

There’ an interesting section on generations in the work place – looking at particular at Generation Y and Z and their channel preferences (there’s further great insight into this here: Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). Chapter 4 is on “ Understanding People”.

Communication 130

Communication Facilitation Leadership Stakeholders 130

SBI

FEBRUARY 19, 2020

Zuant Quantifies ROI for Event Marketers Worldwide; Kicks Off 2020 with Record Client Growth. Zuant has added 36 new clients since January 2019, 10 of which joined in January 2020, including 3M (six divisions), Dow Chemical, Honeywell, Sleep Number (two divisions), Uber, Verizon (three divisions) and others. Opportunity Management.

Marketing 27

Marketing Account Planning Digital Transformation CRM 27

Luminas Strategy

NOVEMBER 28, 2022

Microsoft CEO Satya Nadella said as much when he told investors, “We’ve seen two years’ worth of digital transformation in two months.” The company moved decisively through global panic: between March and June 2020 alone, it made five acquisitions to expand its cloud computing empire. So, should some supply chains be shorter?

Innovation 52

Innovation Supply Chain Suppliers Digital Transformation 52

SmartKarrot

APRIL 13, 2020

Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. 69% of enterprise companies say that majority of the apps will be SaaS by 2020. And the result is visible!

Software 19

Software Software Acquisition Innovation 19

Planview

OCTOBER 19, 2023

William Eggers, Mike Turley, Government Trends 2020, Deloitte Insights, 2019 As the digital-first world further intensifies the urgent need for faster IT modernization across the U.S. Yet at the same time, the government’s approach to software has tended to lag behind the rest of the digital world.

Government 52

Government Software Software Decision-making 52

Nutshell

MARCH 30, 2020

Nutshell’s BOUNDLESS 2020 virtual event was packed with valuable insights from top professionals in the fields of sales, marketing, customer support, and customer success. Two Different Channels: “Know the difference between brand affinity channels and acquisition channels. </p> <p> </p>. work together.

Marketing 71

Marketing Advertising e-Learning Acquisition 71

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector. Contact mpf@pmint.co.uk

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

SalesPop

FEBRUARY 25, 2021

2020 was not that kind of change. Digital marketing and remote communication were essential in 2020 — and will be far into the future. Your revenue growth strategy needs to take into account not just sales volume but the cost of customer acquisition. Technology improves by steps year-over-year.

Sales 64

Sales Profitability Acquisition Small Business 64

Arpedio

MAY 30, 2022

digital advertising, social media, email, phone, in-person) and found that a multi-channel approach increased sales effectiveness by 10% from 2020 to 2021. Marketing supports messaging, digital advertising, and critical signals that informs the SAM. Takeaway #3 - Digital Transformation is on the Rise. So, what’s your POD?

Digital Transformation 52

Digital Transformation Account Management B2B Advertising 52

SBI

SEPTEMBER 29, 2020

SAN DIEGO & MENLO PARK – [September 29, 2020]. During the first half of 2020, Seismic achieved a 148 percent increase in active users over the prior year period, driven in part by the world’s shift to digital and remote work. Magazine’s Best Workplaces of 2020, among other company and workplace awards.

Investors 38

Investors Shareholders Innovation Financial Services 38

SBI

SEPTEMBER 15, 2021

CHICAGO – Sept 15, 2020. In a digital selling environment, sales organizations can no longer rely solely on what happened in the meeting to accurately gauge opportunity health. Through these acquisitions, Mediafly added value enablement and visual communication capabilities to its sales enablement platform.

Acquisition 30

Acquisition Healthcare Sales Technology Meetings 30

SBI

DECEMBER 23, 2020

Waltham, MA — December 23, 2020. The deal combines two of the leading players in the sales enablement space bringing together a more complete solution for sellers to engage buyers in the digital world. Bigtincan Acquires ClearSlide to Create Industry's Only End-to-End Sales Enablement and Engagement SaaS Offering.

Artificial Intelligence 26

Artificial Intelligence Acquisition eCommerce Remote Working 26

SBI

NOVEMBER 19, 2020

The no-risk, cost-efficient program is Mediafly’s latest, most transformative offering since its recent acquisition of visual communication solution Presentify™, positioning the company as the only sales enablement provider in the market that combines content creation, content management technology and content usage analytics all in one platform.

Digital Transformation 27

Digital Transformation Acquisition Healthcare Sales 27

Red Star Kim

FEBRUARY 6, 2023

Vuture – his first martech contribution in the digital marketing space – is a recognised and trusted system for many professional services firms. Data is the lifeblood of both traditional and digital marketing. Although HubSpot has suggested the figure is closer to 22% with data from 2013-14 Database Decay Simulation (hubspot.com) ).

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Zendesk

JULY 27, 2021

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. The ability to adapt quickly and easily was the most cited pain point of both agents and managers in 2020. Stay agile in your industry.

Financial Services 52

Financial Services Healthcare Manufacturing Retail 52

Zendesk

JUNE 2, 2021

The year 2020 shook SMB and Enterprise businesses across the world. According to the Zendesk CX Trends 2021 report , 75% of company leaders surveyed agreed that the global pandemic accelerated the acquisition of new technologies. Customer experience is the ultimate differentiator.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

SBI

OCTOBER 28, 2020

CHICAGO – October 28, 2020 : Mediafly , a provider of sales enablement technology, content management and advisory services that create interactive, value-based selling experiences, announced today it has acquired Presentify, a global visual communication solution based in the UK.

Marketing 48

Marketing Sales Healthcare Acquisition 48

SBI Growth

AUGUST 12, 2020

With eCommerce increasing more in the last 90 days than during the previous 10 years combined, digital transformation is no longer a buzz phrase. Your company’s ability to interact and transact virtually with your customers and prospects will ultimately determine.

eCommerce 83

eCommerce Digital Transformation Marketing Digitalization 83

Showpad

NOVEMBER 17, 2020

A Head of Remote Work is a new director or executive-level occupation that arose in 2020 as a result of the COVID-19 pandemic. Developing talent acquisition and onboarding professional development protocols for current and future staff. So what exactly does a Head of Remote Work do, and would your organization benefit from one?

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

SBI

MARCH 5, 2020

–(BUSINESS WIRE)– March 04, 2020. Nasdaq: TTGT) today announced the acquisition of Data Science Central LLC , an independent digital publishing and media company focused on data science and business analytics. “The NEWTON, Mass.–(BUSINESS

Acquisition 26

Acquisition Publishing Media Information Technology 26

Hubspot Sales

SEPTEMBER 22, 2020

The events of 2020 have merely accelerated them and are now giving rise to a new breed of sales leader — one whose passions lie in leading teams, building long-term relationships with prospects, and delighting customers through data-driven decision making. These shifts aren't new. They've been in motion for years.

Software 95

Software Software CRM Stakeholders 95

SBI

JANUARY 14, 2020

READY20 will be held August 17-18, 2020, at the Encore Boston Harbor resort – providing actionable ideas and insights for elevating sales preparation and performance. READY20 will be held August 17-18, 2020, at the Encore Boston Harbor resort – providing actionable ideas and insights for elevating sales preparation and performance.

Account Planning 34

Account Planning Artificial Intelligence Sales Acquisition 34

SmartKarrot

DECEMBER 16, 2021

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. In 2020, with so many of us facing inconvenience in daily purchases, a glitch-free purchase and support journey is a major differentiator. 2020 will see businesses face several roadblocks to BAU operations.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SBI

JANUARY 31, 2020

NEWTON, MA – JANUARY 31, 2020 TechTarget, Inc. Resources All Awards & Recognition Blog Article Funding & Acquisitions Industry News Interview Video Video Reviews Webinars. ndrew Gilman, Head of Marketing, NWN Corporation. There is a section that states. Opportunity Management. Opportunity Management. Industry News.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020.

Management 11

Management Account Management Acquisition Value Proposition 11