Red Star Kim

NOVEMBER 24, 2023

Preparing M&BD professionals for the future – learning, skills (kimtasso.com) Neuroscience for learning and development by Stella Collins (kimtasso.com) Thought leadership Veteran professional services PR guru Tim Prizeman joined Rhea Wessel from The Thought Leadership Institute. His QR code to pose questions was well used.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Red Star Kim

FEBRUARY 8, 2024

On a simpler level, a red-amber-green (RAG analysis) will help fee-earners focus their time and attention on those contacts with the most potential Process focus – Related to pipeline analysis, Andy Lopata offers a helpful framework to analyse relationships based on various stages in building, nurturing and leveraging relationships.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Analyse the bright spots and collect best practice where engagement is high and relationships are productive.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

DECEMBER 12, 2023

Internal clients – Naturally we need to build strong working relationships with our fee-earners. Both those in leadership positions who are driving the firm forward. External clients – Then of course we need to build networks amongst potential clients, existing clients and referrers.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

APRIL 17, 2023

As well as considering the grading of clients and referrers for the firm or particular teams there was recognition of the value of guiding each fee-earner to focus on: Critical clients, prospects and referrers (around 10) Key relationships (around 150 – see Dunbar’s Law in Client relationship management (CRM) – how many close social (kimtasso.com) (..)

Management 130

Management Manufacturing Client Relationships Facilitation 130

Red Star Kim

DECEMBER 9, 2022

Thought leadership is a fantastic strategy to lead integrated, multi-channel campaigns and here are some current examples. So here is a Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit. Arcadis: The Sustainable Cities Index. The impact. Remit Consulting – Property benchmarking.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Red Star Kim

JUNE 20, 2022

She ran management development and leadership programmes at the BBC before founding a leading coaching consultancy. The heart of coaching – the coach-client relationship. She talks about a relationship of equals rather than the power or expert models. Coaching clients through change. About the author.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. Telephone skills workshop (kimtasso.com) ).

Management 130

Management Key Account Management Digitalization Communication 130

Red Star Kim

NOVEMBER 18, 2022

Meanwhile, elsewhere in the centre a team from Man Bites Dog and Baker McKenzie led a masterclass on thought leadership as the smart growth strategy. They have saved 10,000 hours of review time, identified 120,000 risks and acquired 20 major new clients – including some well-known brands – since launch in March 2021”.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Red Star Kim

MARCH 16, 2023

John Kotter (kotterinc.com) Eight strategies to change your company culture (Drs Kevin and Jackie Frieberg ) 8 Strategies to Successfully Change Your Company Culture | LinkedIn Related posts on organizational culture Changing behaviour in the workplace to boost productivity – psychology (kimtasso.com) December 2019 Leadership: Authenticity, values (..)

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Red Star Kim

SEPTEMBER 5, 2023

And skills workshops on: Assertiveness, Commerciality, Creativity, Coaching, Consulting, Engagement and buy-in, Selling, Thought Leadership and Writing. People need time to pay attention to what’s going on inside their heads (reflection) as well as outside.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Account Management Skills

DECEMBER 7, 2023

What does that look like?

Account Management 52

Account Management Meetings Management Suppliers 52

Deep Insight

NOVEMBER 29, 2021

This blog is a shortened version of an article entitled The CX Factor which originally appeared in the October 2021 edition of Modern Lawyer , published by Globe Law and Business. There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships.

Client Relationships 52

Client Relationships Leadership Decision-making Procurement 52

Account Management Skills

AUGUST 2, 2021

My goal as always, for you is to come away with helpful tips, ideas, golden Nugget nuggets of wisdom, and reminders for how to keep and grow existing client relationships. And things like that open up a whole new avenue of conversation and whole new way to add value to that relationship. GROWING CLIENTS.

Account Management 52

Account Management Client Relationships Management Meetings 52

Red Star Kim

APRIL 24, 2023

Yet there was an interesting article In March 2023 17 Top Reasons Lawyers Don’t Call Their Clients – The BTI Consulting Group “High-quality voice dialogue between clients and their relationship partners remains rare. This leaves a lot of room to develop client relationships”.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Her leadership is revered by companies going through transitionary phases and well-established firms. Catherine Blackmore. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SalesGlobe

AUGUST 25, 2022

So one of the things we know is that m&a activity was the greatest that ever was in the history of m&a that we have recorded in a way in 2021 and 2022. We’ve, it’s easy to say you take best practices, but then you have integrated leadership team and who’s just terming? And we had a blended leadership team.

Acquisition 52

Acquisition Sales Decision-making Leadership 52

Account Management Skills

MARCH 29, 2021

So, I mean, what happens for an agency that has the PM leading that client relationship? So one of the observations that I’ve made from training account managers, is the lack of coaching and guidance from the agency leadership team. Where do you see the problems occurring agencies have very long client relationships?

Account Management 40

Account Management Management Client Relationships Decision-making 40

Account Management Skills

JUNE 1, 2021

If you’re in an agency account management role, or maybe you have a team of account managers, and you want to have a roadmap and a playbook to grow those existing accounts by adding more value, expanding the relationships and also being comfortable asking for referrals, then check out my Account Accelerator programme. Mark 02:07.

Investors 52

Investors Account Management Performance Review Client Relationships 52

Account Management Skills

DECEMBER 19, 2022

Now, Dan runs a New Business Mastermind programme for Cactus, and was also recognised as one of BIMA’s top 100 Most Influential People in digital and tech in 2021, and for business development in 2020, and 2021. So we really do have an expert here. Welcome, Dan. Dan 00:44. Good morning. How are you doing? Jenny Plant 00:46.

Marketing 52

Marketing Account Management Management Onboarding 52