Remove 2021 Remove Digitalization Remove Leadership Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remote working. The shift to remote working during lockdown drove the need to develop several new soft skills. Whether digitally or in person. Digital body language.

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Top Business And Technology Trends In 2021

Aepiphanni

The long-term strategy from 2021 and beyond for businesses in any industry will most likely be focused on the perspective of customer experience in a post-COVID world. Anis Uzzaman, a writer for Inc Magazine , seems to agree through his latest article titled “Top Business and Technology Trends in 2021.” Telehealth and telemedicine.

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The Future of Workplace Learning – Digitization Boost

MDI Training

Impuls Series - The Future of Workplace Learning Part 1 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Let’s get started with the topic “Digitization Boost” By the way, we’ll soon continue with our second part: “Why you can do without Learning managment systems?

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies. What is a consultant? Consultancy.uk

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Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit

Red Star Kim

Thought leadership is a fantastic strategy to lead integrated, multi-channel campaigns and here are some current examples. So here is a Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit. Arcadis: The Sustainable Cities Index. The campaign. The impact. Remit Consulting – Property benchmarking.

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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

This article from January 2023 Strategic Account Management for Law Firms in the Age of Remote Working – Nexl answers the questions: What is strategic account management (SAM)? Nexl One law firm delegate reported that her firm had started using this system. Why do law firms needs SAM?

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What is agent experience? (and why it’s good for customers, too)

Zendesk

Not only has customer engagement reached record highs, but teams have also been juggling longer hours, new technologies, and the isolation of remote work. No wonder 70 percent of agents report feeling overwhelmed, according to the 2021 Zendesk Customer Experience Trends report. . . 50% of support teams are fully remote.