ACT

FEBRUARY 15, 2022

As much as we all want to kick off 2022 on the right foot, many small businesses (SMBs) still face some tough hurdles. If you’re struggling with sluggish business performance, you’re not alone. Building more market share , also known as market penetration , is one of the best business growth strategies for small businesses.

Business Growth 59

Business Growth Supply Chain Small Business Construction 59

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. Business growth consultant, Chris Merrington , shares some golden nuggets of advice about how agencies can be more commercially savvy. He specialises in helping agency leaders and their teams negotiate more profitably. Welcome to Episode 53.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Jeanne Bliss.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Hubspot Sales

JANUARY 5, 2024

It’s been pretty exciting to see the creativity that people all over the world are bringing to AI to improve their processes, create new services, and make being in business more fun and profitable. My dream of becoming an editor slapped me pretty handily in November of 2022.

Internet 94

Internet Sales Communication Media 94

SuperOffice

FEBRUARY 21, 2022

Here are my thoughts of what CRM industry is going to be all about in 2022. Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity. With the rise of CRM solutions, a quality system can work wonders for business profitability. Shared CRM systems for higher efficiency.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. In 2022, 70 percent of customers expect conversational channels to be available. What is conversational service?

Artificial Intelligence 98

Artificial Intelligence Retail Customer Experience Small Business 98

Mercuri International

MARCH 8, 2023

As we gather momentum into 2023, it’s time to take a look back at the events of 2022 – and see how they can inform our plans for the rest of 2023. 2022 was a year of rapid and fundamental change, with conditions of increasing uncertainty. Also, higher levels of trust result in lower costs of doing business.

Decision-making 52

Decision-making Supply Chain Cybersecurity Business Growth 52