Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Welcome to Episode 53. And it’s so practical.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

SEPTEMBER 26, 2022

This 2022 book on networking (written by a young lawyer in the City of London) offers good advice Book review – Great networking by Alisa Grafton (kimtasso.com). And where they want to spend more time in the future: 30% digital marketing, content marketing and social media. A general law of interpersonal relationships?

Digitalization 147

Digitalization Media Marketing Communication 147

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. And to know when to cut their losses and move onto other potential referrer relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Mercuri International

NOVEMBER 24, 2022

As our relationships – both social and business – become increasingly remote, with interactions more frequently taking place in digital forums, it becomes more critical than ever to ensure that we can trust those with whom we communicate. The Future State of Trust 2022 Report.

Client Relationships 52

Client Relationships Digitalization Sales Profitability 52

Account Management Skills

NOVEMBER 21, 2022

This episode is for you if you’re interested in any of the following three areas: You’d like to know what the Client Services Director does in an award-winning digital marketing agency. You’d like some tips on how to get more client recommendations. Now Beth is CSD at digital marketing agency, Hallam.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

Red Star Kim

APRIL 12, 2023

However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digital marketing throughout the professional services client journey. Do you feel there is a lot of crossover between them?” Increasingly, we are working with a P2P (Person-to-Person) model.

Media 130

Media Marketing B2C Stakeholders 130

ACT

MARCH 21, 2023

Emerging hopes for economic recovery in 2022 quickly faded with Russia’s invasion of Ukraine, and rising commodity prices and inflation rates signaled that a worldwide recession might be lurking around the corner. This could minimise its dependence on professional website development and digital marketing companies. trillion by 2025.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Mercuri International

MARCH 28, 2023

In November 2022, Mercuri International held a global sales event ‘The Sales Conference’, which brought together industry leaders from around the world. In 2022, the theme of the keynote presentations was ‘trust’ – more specifically what the concept of trust holds for the world of sales.

Remote Working 52

Remote Working Client Relationships Facilitation Communication 52

Red Star Kim

SEPTEMBER 6, 2022

The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ). Nine Change Management insights (May 2022) (kimtasso.com) May 2022. Ideas for improving Internal relationships (kimtasso.com) April 2015.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Mercuri International

NOVEMBER 24, 2022

An increasing digital presence also requires increased focus on associated security risks. The Future State of Trust 2022 Report. Of the 6 dimensions of trust, ‘security’ was regarded as the least important – but as our lives become increasingly digitized, we will most likely see it grow in significance.

Government 52

Government Client Relationships Digitalization Prioritization 52

Red Star Kim

SEPTEMBER 5, 2023

And guidance on making best use of digital training technologies. And an exploration of spaced repetition and spaced learning. Stories aid stickiness. There’s also material on the link between sleep and learning. Training effectiveness It’s always a challenge to measure the return on investment (ROI) in training.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

FEBRUARY 28, 2023

There’s a case study of EVP at DAC Beachcroft PM Conference Report 2022: Strategy implementation (kimtasso.com) There were also comments about the importance of flexible working (including WFH). We explored lots of ideas around segmentation, market mapping, emerging private client niches and the creation and use of personas.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

DECEMBER 9, 2022

This thought leadership campaign for Arcadis hit the headlines in November 2022 when it won an award for Best International Campaign in the B2B Awards. The Sustainable Cities Index 2022 championed a new vision of city success, redefining prosperity to incorporate people and planet as well as profit. The challenge. The campaign.

Leadership 26

Leadership Marketing Future of Work Profitability 26

Red Star Kim

FEBRUARY 6, 2023

Vuture – his first martech contribution in the digital marketing space – is a recognised and trusted system for many professional services firms. Data is the lifeblood of both traditional and digital marketing. Although HubSpot has suggested the figure is closer to 22% with data from 2013-14 Database Decay Simulation (hubspot.com) ).

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Zendesk

JANUARY 26, 2022

Service sales: Businesses sell services (tangible or digital) needed to run other businesses (consultants, software, etc.). As more and more businesses of all types expand and move into the digital world, SaaS sales are booming and it’s essential to know how to navigate them. Direct sales. Inside sales.

B2C 52

B2C Account Management B2B Sales 52

Account Management Skills

FEBRUARY 20, 2023

Some of her achievements include winning the IWD Shine 2022 Award for Female Leader Of The Year, winning the Institute of Directors, Director of the Year Award, being a Forbes Agency Council contributor, and a Beamer 100 judge in 2022 and I just read Kathryn, that you have just become part of the Barclays Eagle Labs, Female Founder Class of 2023.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52

Account Management Skills

DECEMBER 19, 2022

Now, Dan runs a New Business Mastermind programme for Cactus, and was also recognised as one of BIMA’s top 100 Most Influential People in digital and tech in 2021, and for business development in 2020, and 2021. You have been recognised both for your work in business development, and also the marketing, or digital and tech.

Marketing 52

Marketing Account Management Management Onboarding 52

SalesGlobe

AUGUST 25, 2022

So one of the things we know is that m&a activity was the greatest that ever was in the history of m&a that we have recorded in a way in 2021 and 2022. Every time we did a transaction digital tea company. It’s about getting things to work from a revenue standpoint. Slowed down just a bit. Keith Conley.

Acquisition 52

Acquisition Sales Decision-making Leadership 52