2022 Customer Experience Digital Transformation Digitalization 
Customer Think
DECEMBER 10, 2021
Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.
Customer Think
JANUARY 30, 2022
As the world comes to live with COVID, it is worth looking ahead at how customer behavior has changed and how customer experience (CX) leaders can best anticipate the challenges to come in 2022. COVID accelerated digital transformation trends already taking place in the market.
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Zendesk
MAY 3, 2022
Our global customer experience event only happens once a year. Our CEO, Mikkel Svane, and other Zendesk leaders will share the evolution of customer experience and reveal some exciting Zendesk product news and customer stories. We can’t wait to see you at Zendesk Relate 2022. What to expect. See you there!
Freshworks
JUNE 2, 2023
As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era.
Speaker: Hannah Testani, CEO of Intelligent Audit
The future of the supply chain industry will take the emotion out of decision-making by leveraging innovative technology to transform raw data into actionable intelligence. Hannah Testani will teach us more about: How technology will transform and digitize the supply chain and what impacts we’ll see going forward.
Planview
JUNE 23, 2022
What ways have customer expectations changed and increased? These were some of the core questions and themes that were explored at the TSIA World: Interact Conference , which was held on May 16-18, 2022 in Orlando, Florida. What do organizations need to do to embrace the next phase of digital transformation?
Planview
AUGUST 16, 2022
These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.
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