Remove 2024 Remove Communication Remove Decision-making Remove Prioritization
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Intelligent customer experience (ICX): A guide for 2024

Zendesk

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. This article highlights some of the key takeaways from that report, including what makes an effective ICX, how it builds on the customer experience , and how you can implement it in your operations.

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Workforce optimization: The ultimate guide for 2024

Zendesk

Improved customer experience and loyalty Every organization should prioritize the customer experience, and workforce optimization can help achieve CX goals. Reduced costs Workforce optimization makes an organization more efficient, causing a noticeable impact on your bottom line.

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Sales Pros Say This Tool is Key to Driving Sales: How to Close More Deals With It [Data]

Hubspot Sales

As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. Identify bottlenecks, track key metrics, and make data-driven decisions to close deals faster.

CRM 99
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Achieving the 90/10 Ratio: Improving Meeting Efficiency for Success

AchieveIt

Here’s how you can run efficient meetings that prioritize solution-oriented discussion. Here are key strategies that ensure meetings prioritize actionable solutions, driving productive outcomes. These updates serve as the foundation for discussion and decision-making. New year’s resolution?

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Top 35 customer service and support podcasts for 2024

Zendesk

The podcast covers real-time insights and news, making it a great resource for companies that want to stay updated and agile in their customer service practices. The podcast offers practical advice on soft skills, problem-solving, and optimizing customer interactions, making it ideal for team training initiatives.

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The Importance of Building Trust In Times of Uncertainty

Whetstone

2024 looks like it will be a year of volatility. Trust becomes a critical factor in their decision-making process. On the other, they need to feel confident in making important purchasing decisions that could potentially negatively impact their business in the short term even if they have long-term benefits.

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SaaS customer support: An introductory guide for 2024

Zendesk

Unified omnichannel ticketing system Today’s consumer communicates with businesses through several mediums, including a company website, email, or social media profile. This results in more intelligent, data-driven decisions that can improve the support system. Start a free trial today.