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Navigating the Uncharted: A Reflection on 2023 and Strategic Planning for 2024

CMOE

As 2023 comes to a close, it is the perfect time to reflect on lessons we’ve learned throughout the year and plan for 2024’s uncertainties. By taking stock of these experiences, we can better plan for the upcoming year and foster a learning mindset to ensure that 2024 is a success.

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SEO in 2024: Adapting Your Content Strategy for New Algorithms

Strategic Communications

As we move further into 2024, the landscape of Search Engine Optimization (SEO) is evolving at an unprecedented pace, largely driven by advancements in artificial intelligence (AI) and machine learning. SEO in 2024 is characterized by a blend of technological advancements and a continued focus on user-centric content.

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Intelligent customer experience (ICX): A guide for 2024

Zendesk

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. Zendesk CX Trends Report 2024 For example, our new Zendesk generative AI capabilities powered by OpenAI enable bots to support customers with natural, human language.

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Workforce optimization: The ultimate guide for 2024

Zendesk

Improved customer experience and loyalty Every organization should prioritize the customer experience, and workforce optimization can help achieve CX goals. Additionally, WFO fosters clear communication and opportunities for performance feedback. The post Workforce optimization: The ultimate guide for 2024 appeared first on Zendesk.

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Creating Connectedness in a Hybrid Environment

MDI Training

A well-communicated strategy is important. But also, what contribution you can make to the corporate strategy and how you live the corporate values or even prioritize them for yourself. March 2024 | eLearning , Impuls series , Leadership Tips | 0 Comments Creating Connectedness in a Hybrid Environment Prefer to listen to the article?

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Top 35 customer service and support podcasts for 2024

Zendesk

It shares actionable strategies from seasoned CX professionals, so it’s an excellent resource for businesses looking to prioritize customer service as a cornerstone of their operations. The post Top 35 customer service and support podcasts for 2024 appeared first on Zendesk.

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SaaS customer support: An introductory guide for 2024

Zendesk

Unified omnichannel ticketing system Today’s consumer communicates with businesses through several mediums, including a company website, email, or social media profile. The organization always prioritized customer-first experiences, so when they needed to enhance the customer and agent experience, Zendesk was a no-brainer.