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Navigating the Uncharted: A Reflection on 2023 and Strategic Planning for 2024

CMOE

As 2023 comes to a close, it is the perfect time to reflect on lessons we’ve learned throughout the year and plan for 2024’s uncertainties. By taking stock of these experiences, we can better plan for the upcoming year and foster a learning mindset to ensure that 2024 is a success.

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Intelligent customer experience (ICX): A guide for 2024

Zendesk

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. In the wake of evolving technology, organizations need to leverage generative AI , automation, and data analytics to enhance these interactions and provide outstanding consumer experiences.

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Workforce optimization: The ultimate guide for 2024

Zendesk

Leaning too far in one direction compromises the other, so organizations must find balance to get across to safety. Workforce management Workforce management is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations.

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Fostering a Customer-Centric Strategy: Your Guide to Delighting Customers in 2024

ACT

Customer-centric organizations put customers at the heart of everything they do. It’s in sharp contrast to the traditional approach of prioritizing revenue and profits and treating customers as numbers in sales reports. Why does customer-centricity matter in 2024? What does a customer-centric company look like?

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Creating Connectedness in a Hybrid Environment

MDI Training

A well-communicated strategy is important. But also, what contribution you can make to the corporate strategy and how you live the corporate values or even prioritize them for yourself. Read More Organize Your Team in a Hybrid Workplace by Aline | 14. Availability doesn’t mean around the clock, though.

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SaaS customer support: An introductory guide for 2024

Zendesk

SaaS organizations provide ongoing product support alongside general customer support requests due to the learning curve often associated with these products. Unified omnichannel ticketing system Today’s consumer communicates with businesses through several mediums, including a company website, email, or social media profile.

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Top 35 customer service and support podcasts for 2024

Zendesk

It shares actionable strategies from seasoned CX professionals, so it’s an excellent resource for businesses looking to prioritize customer service as a cornerstone of their operations. By keeping a pulse on industry standards through regular podcast engagement, your organization can sustain its commitment to exceptional customer service.