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Navigating the Uncharted: A Reflection on 2023 and Strategic Planning for 2024

CMOE

As 2023 comes to a close, it is the perfect time to reflect on lessons we’ve learned throughout the year and plan for 2024’s uncertainties. By taking stock of these experiences, we can better plan for the upcoming year and foster a learning mindset to ensure that 2024 is a success.

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Intelligent customer experience (ICX): A guide for 2024

Zendesk

Roughly 65 years later, innovators and scientists had built on the Wrights’ discovery to propel humans to the moon. The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. Recently, however, organizations have realized an excellent customer experience isn’t enough.

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Creating Connectedness in a Hybrid Environment

MDI Training

But also, what contribution you can make to the corporate strategy and how you live the corporate values or even prioritize them for yourself. For example, if your company claims to be innovative , your employees should not be troubled by slow and bureaucratic work processes. That’s why it makes sense to define yourself as a team.

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Top 35 customer service and support podcasts for 2024

Zendesk

With interviews featuring CEOs, CMOs, and other senior leaders, this podcast provides valuable insights into leveraging data, personalization, and innovative approaches to enhance customer experiences. The post Top 35 customer service and support podcasts for 2024 appeared first on Zendesk.

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Achieving the 90/10 Ratio: Improving Meeting Efficiency for Success

AchieveIt

Typically speaking, organizations spend 90% of every meeting presenting problems and are left with around only 10% of their time to find actionable solutions. Without sufficient time to process the information, any solutions presented might lack depth or innovation. Unfortunately, this scenario is a lot more common than you’d think.

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The Importance of Building Trust In Times of Uncertainty

Whetstone

2024 looks like it will be a year of volatility. During such tumultuous times, organizations that have invested in building a strategic account management program can rely on the pivotal role played by their strategic account managers. This ability becomes paramount for navigating the challenges posed by an unstable economy.

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4 Questions Worth Asking on International Women’s Day

Planview

To recognize the official theme for IWD 2024 — “inspire inclusion” — we asked several women at Planview to share how they celebrate diversity and empowerment today and every day. By embracing diversity, we not only foster a sense of belonging but also fuel our organization’s growth and innovation.

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