article thumbnail

Customer data privacy: A CX guide for 2024

Zendesk

So when it comes to managing customer data , prioritizing customer data privacy is mandatory. When businesses don’t prioritize customer data privacy, there’s a risk of exposing private information to people or entities consumers had no intention of sharing their data with. Source: Zendesk CX Trends Report 2024.

article thumbnail

Your MarTech Stack: six changes to expect in 2024

Insightly

To help you answer this question, Ascend2 and Insightly fielded The Future of Martech 2024 survey in September, 2023. This report, titled The Future of Martech 2024 , represents the opinions of the 310 marketing professionals responding to the survey who represent companies with fewer than 500 employees. A few are even over 40%!

Finance 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

2024 State Of Account Planning: Survey Results

ProlifIQ

The State of Account Planning in 2024 2023 was a challenging year for go-to-market teams. To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024.

article thumbnail

What is trending in CRM? CRM trends for 2024

Insightly

The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This blog post will explore the current trends in CRM and what’s to come in 2024. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax.

CRM 52
article thumbnail

What is trending in CRM? CRM trends for 2024

Insightly

The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This blog post will explore the current trends in CRM and what’s to come in 2024. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax.

CRM 52
article thumbnail

Workforce optimization: The ultimate guide for 2024

Zendesk

Improved customer experience and loyalty Every organization should prioritize the customer experience, and workforce optimization can help achieve CX goals. Leverage technology: Resources like workforce management software can streamline your efforts and push optimization even further.

article thumbnail

Intelligent customer experience (ICX): A guide for 2024

Zendesk

The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important. Zendesk CX Trends Report 2024 For example, our new Zendesk generative AI capabilities powered by OpenAI enable bots to support customers with natural, human language.