Zendesk

NOVEMBER 28, 2023

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. If not, customer churn rates can skyrocket due to a misunderstanding of the software. This results in more intelligent, data-driven decisions that can improve the support system.

e-Learning 52

e-Learning Software Software Brainstorming 52

Hubspot Sales

NOVEMBER 22, 2023

As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. This is where Customer Relationship Management (CRM) software comes into play. Where did we get this stat?

CRM 98

CRM Decision-making Sales B2C 98

PandaDoc

FEBRUARY 23, 2024

Automation is fundamental to building a robust sales pipeline ; document management tools fused with CRM software accelerate this process. Identify opportunities The first step of the opportunity management process is identifying opportunities — i.e., deciding which ones make the most sense for your business and are worth pursuing.

Management 52

Management CRM Sales Decision-making 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. The podcast covers real-time insights and news, making it a great resource for companies that want to stay updated and agile in their customer service practices.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Hubspot Sales

AUGUST 30, 2023

So, what can salespeople expect and be prepared for in 2024? AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 I think the biggest AI trend we’ll see in the next couple of years is the ability for AI to make emotion-based decisions.

Decision-making 91

Decision-making Sales Profitability Artificial Intelligence 91

Hubspot Sales

NOVEMBER 20, 2023

Get started with HubSpot’s Predictive Lead Scoring Software At HubSpot, my sales colleagues use lead-scoring tools like HubSpot’s Predictive Lead Scoring Software to ensure they're focusing time on the contacts that are most likely to yield ROI. Enhance prospecting with AI-driven research tools.

Energy and Utilities 80

Energy and Utilities Sales Analytics Customer Experience Decision-making 80

Hubspot Sales

APRIL 6, 2023

billion by 2024 , meaning 42.9% Below is a look of the platforms they used to make those purchases: Given the growing significance of social media in shopping, you should continue to optimize ecommerce for these platforms. A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience.

eCommerce 105

eCommerce B2B B2C Retail 105

Insightly

JANUARY 30, 2024

Integrations are vital to modern CRM systems as they enhance data management, improve efficiency, personalize customer experiences, support data-driven decisions, provide scalability, and foster collaboration. The traditional view of CRM as a standalone tool for managing customer interactions rapidly gives way to a more integrated approach.

CRM 52

CRM e-Learning Facilitation Decision-making 52

OnStrategyHQ

DECEMBER 21, 2023

This allows organizations to prioritize process improvements and implement changes to close the gaps and streamline operations. Action Item 1: Invest in a website overhaul emphasizing SEO-optimization to improve our brand visibility in Q1 of 2024. A strategic planning software is just what you need for the task!

Software 52

Software Software Construction Organization 52

Planview

MARCH 29, 2024

Traditional engineering metrics drive efficiency, not effectiveness Engineering leaders are under increasing pressure to deliver more value, but many struggle to make impactful change. Though engineering metrics are helpful, they do not fully reflect the interconnectedness of software delivery value streams.

Software 64

Software Software Decision-making Prioritization 64

Planview

JANUARY 22, 2024

was able to avoid recession in 2023 and consumer confidence is optimistic entering 2024, companies are still proceeding with caution, given the elevated (56%) chance of recession sometime in the next 12 months, according to the New York Fed’s recession probability model.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Hubspot Sales

JULY 13, 2023

Table of Contents The Top 8 Concerns About Using AI 6 Tips for Addressing AI Fears The Top 8 Concerns About Using AI Of sales professionals, 57% think that most salespeople will use AI in their roles by 2024, according to HubSpot’s State of AI report. How do you know if AI has made the wrong decision?

Leadership 81

Leadership Sales Cybersecurity Government 81

Planview

APRIL 29, 2024

However, this is 2024—the year AI must prove its value. Four Actions That Support Employee Engagement Make strategy social Silos and strategies don’t mix, yet it’s what most companies do. Build in two-way communication A natural extension of making strategy social is fostering two-way communication.

Innovation 69

Innovation Remote Working Communication Leadership 69