Insightly

MARCH 11, 2024

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. The global CRM market was valued at $47.79 Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. billion by 2025.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

Insightly

MARCH 11, 2024

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. The global CRM market was valued at $47.79 Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. billion by 2025.

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

SuperOffice

FEBRUARY 21, 2022

That’s exactly what I am going to do in this article – discuss the most prominent CRM trends and see whether the numbers support them. Here are my thoughts of what CRM industry is going to be all about in 2022. Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Insightly

MARCH 11, 2021

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. The global CRM market was valued at $47.79 Customer experience (CX) and satisfaction are some of the driving forces behind modern business success. It’s a lucrative business.

CRM 98

CRM Artificial Intelligence Cybersecurity Internet 98

Hubspot Sales

DECEMBER 14, 2022

In PwC's 2025 & Beyond: Navigating the Payments Matrix , PwC explored the ongoing transition from cash-based to cashless payment methods, the development of digital economies, and the impact of new payment trends. Global cashless payment volumes are set to increase by more than 80% from 2020 to 2025, and to almost triple by 2030.

Banking 121

Banking e-Learning Computers and Electronics Retail 121

Agile CRM

FEBRUARY 4, 2021

CRM software has grown to be one of the biggest software markets in the world now. Statistics suggest that CRM is expected to reach up to $80 Billion in terms of revenue by the year 2025, and it is estimated to be growing at a very rapid rate too. CRM has in fact evolved beyond being just a tool to manage customers or contacts.

CRM 52

CRM Customer Experience Decision-making Software 52

Zendesk

DECEMBER 21, 2021

Customer experience expectations are skyrocketing as we move out of the pandemic. 86 percent of buyers are willing to pay more now for a great customer experience and companies are taking notice. A huge part of the customer experience now takes place on social media and in more casual communication channels (i.e.

Suppliers 98

Suppliers Sales CRM Media 98