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CRM in 2022: Key to Customer-Centricity in Business

SuperOffice

That’s exactly what I am going to do in this article – discuss the most prominent CRM trends and see whether the numbers support them. Here are my thoughts of what CRM industry is going to be all about in 2022. Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity.

CRM 84
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Top CRM trends for 2021

Insightly

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. The global CRM market was valued at $47.79 To meet customer-centric goals, new CRM tools with greater precision are being developed. Every year, new trends come up in the CRM space.

CRM 98
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The Future of Cashless Payments [+ How to Get Ready With Affordable Tools]

Hubspot Sales

In PwC's 2025 & Beyond: Navigating the Payments Matrix , PwC explored the ongoing transition from cash-based to cashless payment methods, the development of digital economies, and the impact of new payment trends. Global cashless payment volumes are set to increase by more than 80% from 2020 to 2025, and to almost triple by 2030.

Banking 119
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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

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12 CRM Best Practices to Follow in 2021

Agile CRM

CRM software has grown to be one of the biggest software markets in the world now. Statistics suggest that CRM is expected to reach up to $80 Billion in terms of revenue by the year 2025, and it is estimated to be growing at a very rapid rate too. CRM has in fact evolved beyond being just a tool to manage customers or contacts.

CRM 52
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5 key strategies to run successful remote sales teams

ACT

Did you know that by 2025, 80 percent of B2B sale s interactions between buyers and sellers are predicted to happen virtually? Invest in a CRM system for performance tracking Performance tracking is another major challenge for remote sales teams. An integrated CRM system like Act! can help you achieve this goal.

Sales 52
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What is a Softphone [+10 Best Softphone Services]

Hubspot Sales

Source Once you press the call button, VoIP services , like Facebook Messenger and WhatsApp’s calling features, convert your voice into a digital signal that travels across the Internet. million by 2025. You don’t have to worry about manual logging — call details are automatically recorded and stored in the HubSpot CRM.