a-better-way 
Zendesk
OCTOBER 25, 2023
When employees are happy, customers get better service, which improves customer satisfaction (CSAT) and, ultimately, your bottom line. Here’s how you can make the employee experience better by using AI. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).
The Center for Sales Strategy
FEBRUARY 4, 2021
Look for ways to close a quick deal to make up for lost revenue—including dropping the price to close a deal. The old saying “ when it rains, it pours ” seems to apply to order cancellations, and it seems like when cancellations occur, they occur in bunches. Here’s what many sellers do when they experience a bunch of order cancellations: 1.
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Customer Think
JANUARY 15, 2023
Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experien.
Customer Think
APRIL 11, 2023
Customers dissatisfaction is steadily growing with nearly 70% of consumers reporting they want companies to improve their experiences, according to the 2023 CX and Communications Consumer Insights report. This trend has moved in the wrong direction over the years, nearly doubling since 2019 when 35% of consumers expressed dissatisfaction.
Advertiser: ZoomInfo
We’re here to tell you there’s a better way. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return.
Customer Think
MARCH 25, 2023
A couple weeks ago, I shared a story on LinkedIn about an experience I’d had at a follow-up doctor appointment. Check out the post and add your thoughts, but in short, I waited an hour to see the doctor, at which point I popped my head out of the room.
Vantage Partners
DECEMBER 8, 2022
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Advertiser: ZoomInfo
Using ZoomInfo’s exclusive research, third-party studies, and analyst briefs, this eBook aims to help B2B sales leaders better understand: Different ways prospecting solutions maximize sales productivity and effectiveness. Forward thinking sales leaders are starting to prioritize technology initiatives.
Advertiser: ZoomInfo
It's no secret that hiring for a senior management position is a tough task for recruiters, and remaining open to changes and seeking better ways to source candidates is critical. Ways to Reach Best-fit Candidates. In this eBook, learn: The Discovery Processes. In this eBook, learn: The Discovery Processes.
Advertiser: BrainShark
So the question is – how do you break the cycle and onboard salespeople in a way that actually works? This exclusive eBook provides 6 steps to better sales onboarding. Onboarding – every company does it, but shockingly few do it really well. Download the eBook today!
Speaker: Brian Carroll, CEO & Founder of markempa
B2B sales are way more emotional than B2C because people’s careers are on the line. That’s why all the automation tools, best practices, data analytics won’t help get better results until you master empathizing with your customers. Here’s the thing: we have more channels, content, and technology to reach potential customers.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. and get a practical roadmap for effectively leveraging intent data once you receive it.
Speaker: Michelle Vazzana
Organizational leaders are unsure of the best way to equip sellers to succeed in this new reality. Should they adopt better technology tools? Because the world is rapidly changing, becoming more complex, and making the salesperson’s job harder. Should they change their sales methodology? How do they decide?
Speaker: Brent Werbeck, GetMoreReviews Co-Founder
From internal feedback to Google reviews, what is "really" the way to go? How to better manage negative reviews. Online reviews have never been more important. Trying to figure out how to turn your happy customer’s comments into 5-star reviews may seem like a daunting task. How do you stack up against your competitors?
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