Arpedio

JANUARY 11, 2023

How to Succeed With Account Management. Let’s show you how to get the most out of your account management! In this blog, we’ll break down the concept of account management, and why it’s so important in order to drive a successful business in today’s increasingly complex B2B industry. Back to blog.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing. They help clients get value from the product or service.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

ProlifIQ

APRIL 3, 2023

Account Planning Tools For B2B Sales Teams Is your sales team building plans in slide decks, or spreadsheets, or storing key information about your stakeholders and accounts that isn’t easy to find? Do accounts churn when 1-2 main supporters move on? Do deals crumble when your champions leave?

Account Planning 52

Account Planning Stakeholders CRM Decision-making 52

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Revegy

JULY 21, 2023

B2B enterprise sales usually take six months or more, as they involve multiple stakeholders and big money—just some of the challenges sales teams face in the enterprise space. Selling to enterprises requires a strategic and focused approach beyond traditional SMB tactics.

B2B 52

B2B Stakeholders Sales Account Growth 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

APRIL 11, 2023

Apply here: [link] Role: Customer Success Manager Location: Ottawa, ON, Canada (Hybrid) Organization: Noibu As a Customer Success Manager, you’ll be proactive client engagement to encourage platform uptake and usage. Working together with Red Shelf Account Professionals will help you escalate and fix problems.

Customer Success 19

Customer Success Stakeholders Onboarding Account Growth 19

ProlifIQ

AUGUST 17, 2023

Building strong relationships through personalized interactions, proactive customer support, and attentive account management fosters loyalty, reducing the risk of churn and increasing the likelihood of expansion. Account planning will lead to new opportunities and eventually account growth.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Janek Performance Group: Account Planning

OCTOBER 25, 2023

Plus, with account planning, 74 percent see increased win rates. However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. They do not meet cross-selling and account growth targets. Clearly, sales organizations need to improve account planning.

Account Planning 52

Account Planning Decision-making Communication B2B 52

Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. By working with stakeholders across your organization, this recalibration will lead to more sales and profits.

Sales 76

Sales Profitability Account Management Prioritization 76

Account Manager Tips

NOVEMBER 9, 2020

Is there anything worse a key account manager has to do than tell clients about a price increase? Alignment There are many customer facing touch points in an organisation and all must be aware of the price increase, how it's being managed, and the approved customer facing message. Let me speak to your manager. Now what?

Negotiation 130

Negotiation Account Management Key Account Management Communication 130

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Mentor, train, and oversee a team of Customer Success Managers, ensuring they are creating raging fans by leading customers on their Value Realization journey.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

DemandFarm

MAY 12, 2023

This stream is also the biggest contributor for the account growth. An ideal revenue platform enables a business to efficiently and effectively manage its revenue streams. Customer relationship management with a centralized database Sales forecasting with insights for revenue forecasting and trend analysis.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

JULY 4, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks).

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

APRIL 11, 2023

Apply here: [link] Role: Customer Success Manager Location: Ottawa, ON, Canada (Hybrid) Organization: Noibu As a Customer Success Manager, you’ll be proactive client engagement to encourage platform uptake and usage. Working together with Red Shelf Account Professionals will help you escalate and fix problems.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

OCTOBER 12, 2022

Provide primary point of contact support for bank channel relationship managers. Develop strategic relationships with key stakeholders to understand their goals and success roadmap. Identify cross organizational opportunities for account growth (expansion and new accounts).

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

FEBRUARY 4, 2022

Oversee and manage assigned Manager and Coordinator in all elements of campaigns. Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Working closely with lead agents you will manage the on-demand transactional enquiries for critical power and cooling lifecycle services.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Build and nurture relationships with key stakeholders to ensure alignment.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

ProlifIQ

JANUARY 27, 2022

Ideally, you have a pretty good idea of the inner workings of your current key accounts. This includes all of the various business units within it to the decision-makers and key stakeholders who influence deals. This approach is far more than just bringing in your managers and VIPs to help with closing deals.

Account Planning 52

Account Planning Stakeholders B2B Key Account Management 52

SmartKarrot

FEBRUARY 17, 2022

Manage the end-to-end software implementations with clients, post-sales. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Enthuse As a Customer Success Manager, you will provide sector-leading relationship management to your portfolio of the largest accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 23, 2022

Develop and implement repeatable processes for customer management. Track, manage, and improve customer health scores to improve customer retention. Set account growth goals and drive results. Manage new hires to build and maintain a successful and motivated team. Analyze data to learn more about consumer behavior.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

NOVEMBER 9, 2021

Manage the most strategic accounts, overseeing their more complex operations, building brand and service value, and developing relationships with key technology and business stakeholders. Drive strategic use of SMI’s data across the client organization and identify areas for account growth.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

Account Management Skills

NOVEMBER 21, 2022

If you’d like some training for you or a member of your client-facing team in how to manage your client relationships, so you’ll be seen more as a proficient proactive advisor, rather than a reactive audit taker, check out the details of my Account Accelerator programme. And I just thought I’d jump for it.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

SmartKarrot

JUNE 17, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Castlight Health As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management. opportunities and risks).

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

MARCH 24, 2022

Apply here: [link] Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Maintain high customer satisfaction and loyalty.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Retain, develop, and hire a team of high-performance Customer Success Managers.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

APRIL 5, 2022

As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Work collaboratively with FullStory’s account team and executives. Role: Customer Success Manager. Organization: FullStory.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

JULY 14, 2021

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Work collaboratively with other stakeholders to get the best outcome for the customer. This is a “player/coach” role by design.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Increasing renewal rates and reducing churn in the customer portfolio.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

DECEMBER 17, 2021

Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Work with the management team to better the sales: customer success transition, and general workflows.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Renewal Retention & Forecasting.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. I’m currently a project manager at Hallam.

Digitalization 52

Digitalization Account Management Decision-making Management 52