SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Account growth: identify areas for growth within existing accounts.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

JULY 4, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. opportunities and risks).

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

OCTOBER 12, 2022

Provide primary point of contact support for bank channel relationship managers. Consult with clients on product features, functionality and onboarding best practices. Develop strategic relationships with key stakeholders to understand their goals and success roadmap. Develop upsell & cross-sell opportunities.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers. Conduct quarterly or monthly ROI meetings with clients.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 1, 2022

Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Being the main point of contact between the company and your portfolio of named accounts.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

FEBRUARY 4, 2022

Oversee and manage assigned Manager and Coordinator in all elements of campaigns. Collaborating with Enterprise Sales Executives to form and maintain account growth plans. Working closely with lead agents you will manage the on-demand transactional enquiries for critical power and cooling lifecycle services.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Build and nurture relationships with key stakeholders to ensure alignment.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

SEPTEMBER 23, 2022

Develop and implement repeatable processes for customer management. Track, manage, and improve customer health scores to improve customer retention. Set account growth goals and drive results. Manage new hires to build and maintain a successful and motivated team. Analyze data to learn more about consumer behavior.

Customer Success 15

Customer Success Stakeholders Account Growth Onboarding 15

SmartKarrot

DECEMBER 17, 2021

Oversee the creation and direction of training materials that can be used to supplement customer onboarding and ongoing customer support. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

JUNE 17, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Castlight Health As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management. opportunities and risks).

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Renewal Retention & Forecasting.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

MARCH 24, 2022

Apply here: [link] Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Maintain high customer satisfaction and loyalty.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Retain, develop, and hire a team of high-performance Customer Success Managers.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

APRIL 5, 2022

As an Enterprise Customer Success Director, you will build and manage trusted relationships across a small portfolio of accounts to secure the partnership and commitment to strategic customers. Work collaboratively with FullStory’s account team and executives. Role: Customer Success Manager. Organization: FullStory.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

JULY 14, 2021

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Work collaboratively with other stakeholders to get the best outcome for the customer. This is a “player/coach” role by design.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

MARCH 17, 2021

Role: Director of Customer Success Location: Chicago, IL, US Organization: 1WorldSync As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Account Growth Stakeholders 10

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction. Being recognized as a trusted adviser by key clients.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

DECEMBER 22, 2020

Manage customer escalations as the senior business owner for their success. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

JUNE 15, 2021

Implement strategies to creates, influence, and improve Customer Experience Management via CXM platforms and industry best practices. Proactively manage and develop team members through frequent coaching, performance reviews and training. Strategically prepare messaging appropriate to the various stakeholders.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Maintain product expertise across the Matterport solution.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

NOVEMBER 25, 2020

Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base. Manage large enterprise accounts including account growth and driving product utilization.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

FEBRUARY 12, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members. Optimize customer engagement, retention, renewals & account growth across real estate and business (Auto, Finance, Digital, etc).

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

APRIL 16, 2021

Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Responsible for forecasting and managing high-value budgets.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Bhavika Kochhar. Caroline Andreola. Diana De Jesus. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

APRIL 15, 2020

Role: Customer Success Manager Location: London Organization: Mux At Mux, the Customer Success Manager will enable customers to be successful on their platform by driving product adoption, building strong customer relationships and success programs, and providing a feedback loop to the rest of the organization. Apply here: [link].

Customer Success 8

Customer Success Account Management Onboarding Retail 8

SmartKarrot

OCTOBER 4, 2021

Manage customer service objectives and continuously monitors procedures to ensure these are met by staff. Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls.

Customer Success 3

Customer Success Onboarding Stakeholders Account Growth 3

SmartKarrot

JULY 18, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage to customer success metrics including ARR retention and growth and customer satisfaction (NPS). Ensure a successful and robust onboarding experience for all new customers.

Customer Success 3

Customer Success Stakeholders Account Growth Onboarding 3

SmartKarrot

JANUARY 6, 2022

As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals. Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

ProlifIQ

AUGUST 17, 2023

Building strong relationships through personalized interactions, proactive customer support, and attentive account management fosters loyalty, reducing the risk of churn and increasing the likelihood of expansion. Account planning will lead to new opportunities and eventually account growth.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. I’m currently a project manager at Hallam.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. To map the client journey, you must first comprehend the B2B customer account journey. Also, in an enterprise with multiple stakeholders, the post-sales B2B customer journey commences with the onboarding stage. Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10

Account Management Skills

NOVEMBER 21, 2022

If you’d like some training for you or a member of your client-facing team in how to manage your client relationships, so you’ll be seen more as a proficient proactive advisor, rather than a reactive audit taker, check out the details of my Account Accelerator programme. And I just thought I’d jump for it.

Digitalization 104

Digitalization Account Management Marketing Leadership 104