SmartKarrot

OCTOBER 1, 2021

Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including product adoption, retention, and growth opportunities. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

FEBRUARY 4, 2022

Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty. Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

NOVEMBER 17, 2021

Own the overall success of customer onboarding and ongoing customer management. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and creative solutions. Collaborate cross-functionally to rapidly improve the customer experience.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. Assist the sales team to map client journeys and reports.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

JULY 2, 2021

Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Drive sales strategies for upsell to clients.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Assist sales in contract terms and expectations. Define and optimize the customer lifecycle.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

NOVEMBER 24, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size.

Customer Success 19

Customer Success Account Management Leadership Account Growth 19

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Maintain product expertise across the Matterport solution.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

OCTOBER 27, 2020

Role: Director, Customer Success Location: Colorado Springs, Colorado, US Organization: Pushpay As a Director of Customer Success, you will own the overall success of Customer Success Manager and Account Manager metrics, systems, and processes, while identifying and implementing key enhancements to systems and processes for improvement.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

JULY 21, 2020

Drive Customer Success, retention, foster account growth and promote advocacy within your customer base. Work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

APRIL 16, 2021

Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

DECEMBER 22, 2020

Driving successful project implementation support, onboarding, and utilization of products. Develop and manage relationships with prospects and existing customers through a combination of daily, out-bound calling and as needed in-person or virtual meetings. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

NOVEMBER 25, 2020

Work with Product, Outcomes (Services), Support, and Sales to institutionalize voice of the customer and other closed-loop customer feedback programs. Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

OCTOBER 5, 2023

To reiterate, Playbooks provide the means to operationalize account management and delivery processes tailored to specific situations in the post-sale customer journey. It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

NOVEMBER 26, 2020

Apply here: [link] Role: Director of Customer Success Location: Bengaluru, Karnataka, India Organization: Hubbler As a Director of Customer Success, you will be responsible for customer onboarding and delivering solutions to the problem statements identified during the sales and presales cycle.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

SmartKarrot

AUGUST 11, 2020

You will be responsible for effective onboarding of customers, build high customer satisfaction. Work closely with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

Zendesk

OCTOBER 20, 2023

Customer success plans can boost customer satisfaction , improve customer retention , lead to future sales, create brand advocates , and increase customer lifetime value (CLV) for your business. Identify sales opportunities via cross-selling and upselling. What is the purpose of a customer success plan?

Customer Success 52

Customer Success Onboarding Software Software 52

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. to career growth through individual coaching and mentoring. Anika Zubair.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ownership of the client inventory and ongoing maintenance.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. And are we helping them to meet them?

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JANUARY 6, 2022

As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals. Meet quarterly goals to support corporate initiatives. Assist customers and sales with the renewal process.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Account Management Skills

JULY 27, 2021

A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. It’s designed to take you from unpredictable project revenue to more predictable account growth. That’s a real challenge. Jenny 22:27.

Account Management 52

Account Management Decision-making Management Marketing 52

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future. I can spot opportunities.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. Creating a customer account journey can tell the tale of your customer’s interactions with your brand across all touchpoints. Next, you want to expand your accounts and retain the existing accounts. Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10

Account Management Skills

NOVEMBER 21, 2022

I worked in a really busy sales and marketing team. I was responsible for putting together big tender documents for this quite complex SAS product and worked really closely with some of the most brilliant kind of sales professionals. And I needed more growth. And we would just be meeting in a coffee shop. Beth 07:19.

Digitalization 104

Digitalization Account Management Marketing Leadership 104