Brooks Group

NOVEMBER 29, 2023

Today, you’ll see far more transactors of products and services adopt terms like account, client, partner, and relationship manager for their job title than the overt “sales representative.” According to LinkedIn ‘s Global State of Sales report, only 32% of people describe sales as a trustworthy profession.

Sales Training 52

Sales Training Account Growth Client Relationships Account Management 52

The Center for Sales Strategy

JUNE 10, 2020

Grow, t he sixth and final step in the Sales Accelerator Process is often-overlooked and underutilized—despite having hidden revenue-generating opportunities. Closing deals is the ultimate goal in sales, but it’s not where the work ends with clients. Salespeople should start to care about the renewal the moment they make the sale.

Sales 86

Sales Meetings Account Growth 86

Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. increase in the size of their sales teams’ portfolio. Account managers just aren’t cut out to sell.

Sales 76

Sales Profitability Account Management Prioritization 76

PartnerTap

JULY 11, 2023

Sourcing new logo accounts is a top priority for every enterprise partnership. Unfortunately, the bulk of those meetings end up being spent identifying which accounts to target. Check out this masterclass webinar to see how to drive new logo growth in one click. Ready to drive new logo account growth?

CRM 98

CRM Account Growth Software Software 98

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Now that the conference has come to an end, it’s time for a recap.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Hubspot Sales

MAY 10, 2018

Bad sales advice is shockingly common -- and you don’t want to find out you’ve been misdirected the hard way. After all, every mistake means it’s harder to achieve your sales goals. I once worked for a manager who put a great deal of emphasis on activity metrics rather than actual sales results. 1) “Focus solely on activity.”.

Sales 106

Sales Decision-making Account Management Negotiation 106

Janek Performance Group: Account Planning

OCTOBER 25, 2023

However, according to Altify: Companies receive 60 percent of their sales revenue from existing customers. This makes account planning essential. More than upselling and cross-selling, account planning is partnering with existing clients. It’s putting their needs ahead of the sale to form long-term relationships.

Account Planning 52

Account Planning Decision-making Communication B2B 52

PandaDoc

APRIL 21, 2023

However, this is sometimes easier said than done, and many sales organizations struggle to develop a strategy that gets real results. Benefits of implementing successful account management strategies Successful account management strategies enable you to build win-win alliances with your most significant clients.

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

Janek Performance Group: Account Planning

JULY 25, 2023

All sales organizations need new business to thrive and grow. As such, they often prioritize new accounts. For salespeople, this means tighter budgets, more decision makers, and longer sales cycles. With account planning, you identify and target potential sales opportunities within existing accounts.

Account Planning 52

Account Planning Prioritization Decision-making Organization 52

Hubspot Sales

MARCH 15, 2019

Whether you're a sales leader, manager, or rep, metrics are key to your success. Let's say you're preparing for a meeting with your VP of Sales and you need to provide an update on your sales team's achievements. Which sales metrics reflect the largest business impact? MRR in Sales: Why does it matter?

Decision-making 109

Decision-making Account Growth Prioritization Meetings 109

Arpedio

JANUARY 5, 2024

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SalesGlobe

SEPTEMBER 12, 2023

Unlocking the Growth Potential in Your Strategic Accounts Effective account planning is essential to growing the organization’s strategic accounts, which typically comprise most of the organization’s revenue and growth potential. What’s Aspirational Account Planning? How Should You Plan?

Account Planning 52

Account Planning Procurement Decision-making Manufacturing 52

PartnerTap

JULY 11, 2023

Sourcing new logo accounts is a top priority for every enterprise partnership. Unfortunately, the bulk of those meetings end up being spent identifying which accounts to target. Check out this masterclass webinar to see how to drive new logo growth in one click. Ready to drive new logo account growth?

CRM 52

CRM Account Growth Software Software 52

Engage Selling

FEBRUARY 12, 2020

Quarterly business reviews are essential for understanding potential growth with existing customers, retention issues and future opportunities. They are just as crucial for troubleshooting where sales performance isn’t meeting expectations, as well as for measuring the return on investment your … Read More »

Meetings 103

Meetings Sales Account Growth Account Planning 103

Account Management Skills

JANUARY 21, 2022

So, know your customer, help them get to their goals” For agency account managers a client development plan template can help guide you through the types of questions you should be asking about your client’s business to help you identify their challenges and provide appropriate solutions. Adaptability.

Account Management 98

Account Management Management Communication Negotiation 98

ProlifIQ

JUNE 21, 2023

Strategic Accounts Strategic planning requires individuals and a team to identify and identify and manage strategic accounts that play a pivotal role in driving account growth and achieving company goals. Account plans are instrumental in managing and retaining strategic accounts.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MARCH 7, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Be the voice of the customer and provide inputs and feedback into other parts of the organization including; Product, Sales, Engineering, Machine Learning, and others.

Customer Success 19

Customer Success Account Growth Onboarding Account Planning 19

SmartKarrot

OCTOBER 12, 2022

Align both internal and external resources to ensure clients meet & exceed project expectations. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). Identify cross organizational opportunities for account growth (expansion and new accounts).

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Ensure retention of key clients and growth of their accounts. Drive customer experience outcomes.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

The Center for Sales Strategy

MAY 7, 2018

So many salespeople and sales managers have well-planned, beautifully-executed meetings, but inadvertently leave some of the most useful information on the table simply because they forget to ask this simple, shared-control question that can reveal the real priorities for the person with whom they are speaking. But, very powerful.

Sales Management 53

Sales Management Meetings Management Sales 53

Account Management Skills

JANUARY 24, 2022

It shows you are actually concerned about what they are saying instead of waiting for your turn to talk’ Carey Rudd adds ‘One of my first really good Sales Managers used to say if you listen to your customer they will tell you how, what and when to sell to them’ Challenge their thinking.

Account Management 52

Account Management Management Decision-making Account Growth 52

SmartKarrot

DECEMBER 17, 2021

Provide feedback and input to the product teams to help guide the development to meet current customer needs. Work with the management team to better the sales: customer success transition, and general workflows. Identify opportunities for account growth within your managed accounts. Apply here: [link].

Customer Success 19

Customer Success Onboarding Account Growth Account Planning 19

SmartKarrot

APRIL 21, 2022

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Partner with the Sales organization to identify revenue opportunities in existing accounts.

Customer Success 19

Customer Success Account Growth Client Relationships Customer Experience 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Advocating security best practices for the customers to drive product adoption and business growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

NOVEMBER 9, 2021

Drive strategic use of SMI’s data across the client organization and identify areas for account growth. Develop case studies, set account plans, and present actionable insights to clients. Liaising between internal departments (including sales & pre-sales) & delivering exceptional service.

Customer Success 19

Customer Success Account Planning Stakeholders Media 19

SmartKarrot

FEBRUARY 4, 2022

Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty. Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Genius Sports As a Customer Success Manager, you will own the relationship and ultimate success of a portfolio of customers, including platform adoption, account growth, and retention. Apply here: [link].

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

APRIL 1, 2022

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Maintain a revenue base by managing account retention and renewal. Collaborating effectively with sales, product, data science and peers to maximize the customer experience.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. Assist the sales team to map client journeys and reports.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

JANUARY 7, 2022

Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn. Deliver a world-class customer experience for all accounts. Continually expand the usage of Vercel within company accounts. Identify and raise expansion opportunities with the Sales team.

Customer Success 19

Customer Success Account Growth Prioritization Organization 19

SmartKarrot

OCTOBER 1, 2021

Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention.

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

Account Management Skills

DECEMBER 5, 2022

Well, if you want to raise your account management game, and you want to go to the next level, perhaps if you want to reach account director, senior account director, group account director or client services director, you really need to learn the principles of selling, and to have some awareness of selling.

Management 52

Management Account Management e-Learning Client Relationships 52

SmartKarrot

SEPTEMBER 3, 2021

Proactively address gaps in product adoption and work with customers in order to achieve account health. Identify opportunities for account growth and provide technical expertise and support to Revenue to help close expansion opportunities. Be a liaison between external and internal stakeholders.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

FEBRUARY 1, 2022

Become the customer advocate in Hibob, collaborating with the Product, Development, Marketing and Sales teams. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

NOVEMBER 24, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size.

Customer Success 19

Customer Success Account Management Leadership Account Growth 19

SmartKarrot

JULY 2, 2021

Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Drive sales strategies for upsell to clients.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10