The trouble with account managers
Account Management Skills
FEBRUARY 22, 2024
I read as many reports I can about the state of agency account management and it makes for grim reading. “I
Account Management Skills
FEBRUARY 22, 2024
I read as many reports I can about the state of agency account management and it makes for grim reading. “I
Arpedio
JANUARY 5, 2024
Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling.
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Zendesk
OCTOBER 20, 2023
To help meet these goals the plan would: Consider in-depth data about the target customer(s) including their goals, objectives, existing knowledge, knowledge gaps, and where they are in their journey. Conversion: The success team onboards new customers and demonstrates how to use products.
SmartKarrot
APRIL 11, 2023
Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Conduct quarterly or monthly ROI meetings with clients. Hold training and onboarding sessions for customers.
SmartKarrot
MARCH 7, 2022
Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Account growth: identify areas for growth within existing accounts.
SmartKarrot
OCTOBER 12, 2022
Align both internal and external resources to ensure clients meet & exceed project expectations. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). Consult with clients on product features, functionality and onboarding best practices.
SmartKarrot
FEBRUARY 1, 2022
Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities. Own metrics related to the successful onboarding, retention, and growth of Teampay customers. Being the main point of contact between the company and your portfolio of named accounts. Apply here: [link] .
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