SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Establish executive-level customer relationships with the most strategic customers. Regular client reporting including financial, operational, and business insight reporting.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and act as a trusted advisor to the client.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

Account Management Skills

JANUARY 25, 2022

Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. And if you want to expand your current client relationships and you’re working in agency client service, my Account Accelerator programme is designed specifically for you.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

SmartKarrot

FEBRUARY 16, 2022

Develop a strong relationship with the executive leadership buyer of an account. Provide consistent feedback to stakeholders regarding teams’ progress, as well as receive feedback. Serve as the primary contact for onboarding of new clients. Proactively manage client relationships to a very high level.

Customer Success 19

Customer Success Customer Experience Client Relationships Stakeholders 19

SmartKarrot

APRIL 25, 2022

Ensuring articulation of customer needs and success metrics across internal Ed-Fi stakeholders. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Workiva As a Customer Success Manager, you will drive customer adoption of Workiva solutions.

Customer Success 19

Customer Success Client Relationships Communication Stakeholders 19

SmartKarrot

SEPTEMBER 21, 2021

Partner closely with Castlight executive leadership team to strengthen client relationships and formulate growth strategy. Manage and report the overall clients success to internal stakeholders. Identify opportunities for upsell alongside sales and account management team. Apply here: [link].

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

APRIL 7, 2021

Meet/exceed your accounts’ annual sales target to support Uplight in reaching its goals, while being well rewarded for your efforts. Identify, reach and influence key decision-makers and all influencers and stakeholders within your accounts. Be responsible for the overall performance and development of large customer accounts.

Customer Success 10

Customer Success Account Strategy Stakeholders Leadership 10

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

Account Management Skills

MARCH 9, 2021

Differences between the role of the account manager and project manager and how they can work together efficiently. * The downsides of the hybrid role where the project management and account management function are in a combined role. And change control management.

Digitalization 40

Digitalization Management Account Management Communication 40

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

MAY 26, 2021

Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Build and maintain strong, long-lasting relationships for assigned clients.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

JUNE 23, 2020

Work with your assigned Strategic Account Manager to meet retention and upsell goals. Apply here: [link] Role: Engagement Manager Location: New York, San Francisco, US Organization: Expanse This role will be based out from one of their offices in New York, or San Francisco, CA and will report to the CMO leadership.

Customer Success 10

Customer Success Finance Client Relationships Stakeholders 10

SmartKarrot

DECEMBER 24, 2020

Partner with sales, renewals, and consulting leadership to drive customer business outcomes. Create a culture of accountability and execution through data-driven strategies. Also, own overall client relationships. As a Customer Success Manager, you will take ownership of customer retention and expansion targets.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JUNE 7, 2021

Identifying, developing, and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Build and maintain strong, long-lasting mutually beneficial client relationships.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JANUARY 13, 2021

As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

Customer Success 10

Customer Success Account Management Client Relationships Publishing 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. The way they do that is based entirely on clients feedback and results, so that is quite an accolade to have. So a very warm welcome Kate and Kio.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Account Management Skills

APRIL 26, 2023

This episode is for you if you’re interested in understanding how a project management team and an account management team work together in an internal communications agency. Now Brilliant Ink call their account management team strategists. So Sara is head of strategy. And Lindsay is head of operations.

Account Management 40

Account Management Decision-making Stakeholders Management 40

SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

JANUARY 5, 2022

Spearhead critical discovery and new business conversations with prospective clients. Secure new business for the company by acquiring new clients or by expanding existing client relationships. Liaise with company leadership to determine and build marketing materials to support business development efforts.

Customer Success 2

Customer Success CRM Stakeholders Client Relationships 2

Account Management Skills

FEBRUARY 20, 2023

So we still work with them, it is not about getting a new opportunity, but it is about bringing in fresh ideas, showing them a bit more about what we can do, and also reporting on some of the results we had from them over the last year, building relationships internally, especially because they are a big corporate.

Stakeholders 52

Stakeholders B2B Decision-making Marketing 52

Arpedio

NOVEMBER 6, 2023

Table of Contents Emerging trends in account-based selling In the ever-evolving world of B2B sales and marketing, one strategy that continues to gain momentum and recognition is Account-Based Selling (ABS). As we look ahead, it’s crucial for businesses to anticipate the trends that will shape the future of account-based selling.

Artificial Intelligence 52

Artificial Intelligence Decision-making Client Relationships Media 52

PandaDoc

MAY 24, 2023

Before we zero in on the important qualities of a sales enablement manager, we need to wrap our heads around the very definition of this role. We all seem to know what sales managers, account managers, and business development managers do — but who in the world is a sales enablement manager?

Management 52

Management Sales Software Software 52

Account Management Skills

NOVEMBER 21, 2022

Given the current unstable economic climate, client retention for agencies is a real top priority right now. He’s brilliant, just go and ask for his advice and I went and had a coffee with him, and he just said, there’s an account management position open, do you want it? And I just thought I’d jump for it.

Digitalization 104

Digitalization Account Management Marketing Leadership 104