SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Account Management Management Leadership 19

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

NOVEMBER 23, 2020

Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth. Works with the Account Managers to develop an overall account plan.

Customer Success 10

Customer Success Onboarding Account Management Leadership 10

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

SmartKarrot

JANUARY 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Serve as an advocate to the executive team for all things customers (e.g.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

SBI

NOVEMBER 10, 2020

Q: SHOULD SELLING BE VIEWED AS A BUYING EXPERIENCE AND WHY. MARK: The buying experience is absolutely one of the most important parts of a salesperson’s job. Q: WHAT ARE THE TOP WAYS COMPANIES CAN TRANSFORM SALES TO IMPROVE THEIR PROSPECTS' BUYING EXPERIENCE IN THE NEXT 12-24 MONTHS. Why are accounts not growing?

Account Planning 70

Account Planning Customer Experience Account Management Organization 70

Insightly

DECEMBER 2, 2021

This is especially useful during a sales blitz , an outbound sales campaign common with account-based marketing ( ABM ). A webinar can become a product tutorial. A trade show can be a way for a potential customer to meet your team. If your company is using account-based marketing, the buy-in of sales and marketing is crucial.

Marketing 98

Marketing Sales CRM Sales Management 98

Insightly

DECEMBER 2, 2021

This is especially useful during a sales blitz , an outbound sales campaign common with account-based marketing ( ABM ). A webinar can become a product tutorial. A trade show can be a way for a potential customer to meet your team. If your company is using account-based marketing, the buy-in of sales and marketing is crucial.

Marketing 95

Marketing Sales CRM Sales Management 95

Help Scout

MAY 12, 2021

To improve customer retention, first you must understand why your customers leave, and then how your customer service team can positively impact those reasons. To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them.

Finance 115

Finance Account Management Business Growth Communication 115

SmartKarrot

JUNE 10, 2020

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. This is one of the most followed blogs on Customer Success. By Todd Eby.

Customer Success 10

Customer Success Customer Experience Account Management Management 10

Arpedio

FEBRUARY 15, 2024

It sets the stage for a positive customer experience by laying the groundwork for trust, credibility, and value perception. By focusing on the pre-sales phase, businesses can effectively influence and shape the customer’s perception of their products or services, thereby increasing the likelihood of successful conversions.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SBI

FEBRUARY 20, 2018

Fourth, this digital automation improves account management and customer satisfaction. Studies have found that companies deploying e-signatures close 17% more deals and average almost 6 times better year-over-year improvement in customer renewal rates*. Increase in sales by over 20% with an improved customer experience.

e-Learning 55

e-Learning Artificial Intelligence Digitalization Sales 55

SBI

SEPTEMBER 5, 2019

With AsdeqLabs, Bigtincan strengthens its revenue enablement platform by expanding its content management and collaboration solutions to support customer engagement initiatives for service technicians, field engineers and mobile customer support technicians. Nancy – Click ‘custom content sections’ tab below.

Acquisition 27

Acquisition Account Planning B2C Banking 27

SmartKarrot

OCTOBER 13, 2023

Grouping customers based on shared characteristics, behaviour, or preferences is no longer optional. By crafting experiences that cater to the specific needs of different segments, account managers can foster a deeper connection and understanding, eliminating the feeling of being ‘just another customer’ in a vast sea.

Innovation 10

Innovation Negotiation Value Proposition Account Management 10

SBI

MARCH 22, 2018

PipelineDeals was built with salespeople and account managers in mind, and is designed to help them tackle their most important tasks. Our solution takes their activities and organizes them into a flexible, interactive tool that gives a broad look into potential and current customers. Lyamen: Salespeople have busy schedules.

Management 22

Management CRM Account Management Sales 22

SmartKarrot

JANUARY 27, 2022

Ever since the emergence of marketing automation, there was always a desire to integrate sales, marketing, and customer success with a level of personalization. . To date, the problem has been those sales reps, marketers, and CSMs (Customer Success Managers) could not decipher the target audience and what they wanted.

Customer Success 10

Customer Success Marketing Stakeholders Sales 10

SmartKarrot

JULY 8, 2020

The customer’s gone. It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market.

Onboarding 10

Onboarding Customer Success Customer Experience Decision-making 10

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Public Relations Manager, Seismic. Nancy – Click ‘custom content sections’ tab below. Account Planning. Media Contact.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20