Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. This is where account management software solutions come into play as a transformative tool.

Account Management 52

Account Management Software Software Management 52

ProlifIQ

JUNE 21, 2023

Strategic Account Management in B2B Welcome to our comprehensive guide on strategic account management. Whether you’re an experienced strategic account manager or aspiring to become one, we share the knowledge and skills needed to excel in this critical role.

Account Management 52

Account Management Management Account Planning Stakeholders 52

KAM With Passion

NOVEMBER 11, 2020

To keep things relatively simple, let’s consider two types of context: Account Management and Key Account Management and let’s see how the execution of Business Reviews adapts to the depth of relationship between the supplier and each customer. Business Reviews in an Account Management context.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

Account Manager Tips

SEPTEMBER 15, 2022

Why key account managers need a personal brand Why I started to build my personal brand Step 1: Figure out your personal brand Step 2: Create a personal branding plan Step 3: Become a student of personal branding Join the Personal Branding Playbook In other news Quote of the week. Director of Account Management, Conduent.

Key Account Management 130

Key Account Management Account Management Media Publishing 130

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Key Account Management 10

Key Account Management Account Management CRM Management 10

SmartKarrot

OCTOBER 11, 2022

For this reason, you require a key account management process. . CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. However, most CSOs believe that this strategy is ineffective – the biggest customers get the best resources.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 14, 2022

For this reason, you require a key account management process. . CEOs (Chief Executive Officer) and chief sales officers place a high priority on key account programs. However, most CSOs believe that this strategy is ineffective – the biggest customers get the best resources.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

DECEMBER 18, 2023

In the dynamic business environment, encompassing customer success , product-oriented enterprises, and service providers, the core principles of account management stand unwavering. The key advice here is to check the potential of each customer before deciding where to invest resources.

Key Account Management 8

Key Account Management Account Management Management Decision-making 8

SmartKarrot

DECEMBER 18, 2023

In the dynamic business environment, encompassing customer success , product-oriented enterprises, and service providers, the core principles of account management stand unwavering. The key advice here is to check the potential of each customer before deciding where to invest resources.

Key Account Management 8

Key Account Management Account Management Management Decision-making 8

Jermaine Edwards

MAY 27, 2020

When I started out in sales I was told to do customer research. Some account managers and key account managers can get paralysed by over research. I want to speak to those working diligently getting to know your customers. Despite this, you can be the expert on delivering results for your customers.

Key Account Management 195

Key Account Management Account Management Innovation Financial Services 195

ProlifIQ

APRIL 21, 2023

To scale an account growth strategy, businesses can implement strategic account management processes that incorporate strategic account managers and account managers. They also develop and implement strategic account plans that align with the business’s goals and objectives.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Attend client meetings as needed.

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

Customer Success 19

Customer Success Key Account Management Account Planning Stakeholders 19

KAMCast

DECEMBER 3, 2020

Picture the scene… You have just asked one of your top account managers to meet you and walk you through their account plan for your most important customer. The role of technology is to SUPPORT the business, to make the life of an account manager more productive, more effective and ultimately more successful.

Key Account Management 52

Key Account Management Account Management Account Planning Customer Experience 52

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Strategic account management’s primary premise is to start small and expand over time.

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

MARCH 7, 2024

In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. The Fundamentals of Relationship Building Be Intentional Approaching client relationships with intentionality is a key starting point.

Key Account Management 10

Key Account Management Client Relationships Account Management Stakeholders 10

SmartKarrot

OCTOBER 26, 2022

For several reasons, both large and small customers can churn. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients.

Account Management 11

Account Management B2B Management Advertising 11

KAMCast

NOVEMBER 26, 2020

KILLER QUESTION SEGMENT In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success. What’s on your ideal customer handover list? .

Account Planning 52

Account Planning Key Account Management Account Management Meetings 52

Arpedio

OCTOBER 21, 2021

Would you like to know how to have higher customer retention and how to make your business grow faster? Have you ever wondered whether you have the right relationships with your customers, or whether you are meeting with them often enough? Daniel Kallestrup, the VP of Customer Success at ARPEDIO says. Contact us.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

Would you like to know how to have higher customer retention and how to make your business grow faster? Have you ever wondered whether you have the right relationships with your customers or whether you are meeting with them often enough? Daniel Kallestrup, the VP of Customer Success at Arpedio says. Contact us.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

KAMCast

FEBRUARY 18, 2021

Your ability to answer them will have played a really important role in the growth and success of your business. How do the account managers in your business cope under the mounting pressure of a difficult and challenging question? As a business leader, you will have undoubtedly faced some really tough questions over the years.

Shareholders 98

Shareholders Media Account Management Communication 98

KAMCast

NOVEMBER 5, 2020

In our continual pursuit of sales success with our key customers, it really is all about identifying the difference that makes the difference ? David is the principal KAM consultant & Managing Director at KAMGuru.com, a specialist Key Account Management training and consultancy business, based in the UK.

Insurance 52

Insurance Key Account Management Leadership Publishing 52

SmartKarrot

DECEMBER 14, 2020

Role: Remote Director Customer Experience Location: Phoenix, AZ, US Organization: Waste Management As a Director Customer Experience, you will meet or exceed all contact center financial and performance metrics, including efficiency, quality, and attrition goals, at the queue, center, and tier levels.

Customer Success 10

Customer Success Customer Experience Key Account Management Account Management 10

SmartKarrot

JANUARY 25, 2021

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

APRIL 15, 2021

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics.

Customer Success 10

Customer Success Onboarding Key Account Management Facilitation 10

SmartKarrot

AUGUST 11, 2020

Role: Customer Success Manager Location: Chicago, IL, US Organization: Box In this role, You will be working with new and existing Mid-Market customers to ensure that they are supremely successful with and delighted by Box. Apply here: [link] Role: Customer Success Manager Location: Remote, St.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

SmartKarrot

MAY 5, 2020

Role: Second Shift Customer Success Manager (SaaS) Location: Charlotte, NC, USA Organization: OnceHub In this role, Answering phone calls and emails, providing support on a wide range of topics and to act as a trusted adviser to new and prospective customers will be your primary responsibility.

Customer Success 10

Customer Success Energy and Utilities Key Account Management Onboarding 10

Arpedio

JUNE 17, 2022

Therefore, Scott has made a list consisting of five concrete things that he has observed to be the key ingredients needed to develop world class salespeople or teams. And as a little bonus treat, Scott actually came up with a sixth key ingredient , which sparked after talking to ARPEDIO’s Account Manager, Max Opp.

Account Management 52

Account Management B2B Decision-making Innovation 52

Jermaine Edwards

SEPTEMBER 24, 2020

Think about your activity with your customers today in five areas: Emails Calls Meetings Presentations Proposals. We may not in all cases be able to avoid the dreaded internal meetings and countless zoom calls. For years their customers hadn’t really said a word about it until I sat in a meeting and asked a different question.

Key Account Management 130

Key Account Management Manufacturing Meetings Management 130

SmartKarrot

NOVEMBER 9, 2022

This is where account 360 comes into the picture. Finding the time to dedicate to key account planning is one of the biggest issues for key account managers and strategic planning executives alike. Well, the answer lies with Account Management. Key account management.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10

PandaDoc

FEBRUARY 8, 2024

If your company wants to increase sales and nurture existing customers, account management software could be the perfect tool to propel you to success. This guide will discuss what account management software can offer you, the main benefits and features to look for, and our assessment of the best solutions on the market.

Account Management 52

Account Management Software Software Management 52

Hubspot Sales

MAY 10, 2018

Be honest with your prospects about how and if your product/service can meet their needs. Whether you’re a rep attempting to decrease churn or a manager trying to incentivize healthy deals, don’t take the quick win. Build a foundation for growth, success, and scale. Today’s customers are your best sales reps.

Sales 89

Sales Key Account Management Leadership Customer Experience 89

Jermaine Edwards

APRIL 16, 2020

The $34 billion French drinks group saw the opportunity in their supply chain and chemicals work to help meet the world’s urgent need for the potentially life-saving product that was in scarce supply.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

SmartKarrot

SEPTEMBER 10, 2020

When it comes to customer success, there are various roles in an organization. But this blog is specifically about Chief Customer Officer (CCO). Chief Customer Officer (CCO) is the highest position in the customer success department in any organization. Which customer is more valuable than others.

Key Account Management 10

Key Account Management Acquisition Customer Success Account Management 10

Jermaine Edwards

APRIL 3, 2020

This falls apart when you have a customer crisis because it is more nuanced, there are many more people involved and it often comes with greater complexity. We must know how to mobilise a team to meet those demands. To do this we must think about skills and resources, not job titles and positions. It’s about the result, not status.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Monitoring and Reporting Measuring success involves both lagging and leading indicators.

Management 10

Management Stakeholders Value Proposition Onboarding 10