Account Manager Tips

JULY 9, 2020

Your first 90 days in a new job as an account manager are the most challenging.and with the most at stake. Some hiring managers move fast and you may not have the time to do your plan justice if you haven't at least got a draft completed. Are you moving to account management from a different profession?

Account Management 130

Account Management Management Key Account Management Stakeholders 130

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Red Star Kim

FEBRUARY 8, 2024

Tools include: Analysis of past clients – Often taking the major clients (on the Pareto 80:20 rule) and looking at data over the past three years or so: source, need/issue, onboarding process, satisfaction and potential fee/profit opportunity. Similarly, a Key Account Management (KAM) or Account Based Marketing (ABM) approach may help.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

MARCH 16, 2023

One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and Key Account Management (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

ProlifIQ

MARCH 30, 2023

Strategic Account Planning is a strategic process sales teams use to increase the likelihood of winning, retaining, and growing critical accounts, to maximize the long-term revenue of an account. An account plan should be interactive and a living, breathing document used as a framework for the account.

Account Planning 98

Account Planning Key Account Management Account Management Stakeholders 98

Red Star Kim

OCTOBER 16, 2023

There was advice for pragmatic solutions: from starting small (focus on a few key relationships, concentrate on “field of play”, Key Account Management (KAM) programmes), preparing relationship maps, scraping data from email threads and reverse engineering successful relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

JUNE 16, 2022

Onboarding, lunch and learns, first points of contact directories and intranet tools were mentioned. Sometimes through dedicated internal campaigns and sometimes through the use of Key Account Management. It can increase their confidence knowing that there is some structure and substance to referrer meetings.

Management 130

Management Key Account Management Digitalization Communication 130

SmartKarrot

OCTOBER 13, 2023

Onboarding is an underlying phase in the customer journey, setting the tone for the entire lifecycle of the customer-product relationship. Data from industry studies supports this- the Harvard Business Review underscores the financial implications of effective onboarding. Tailor your onboarding approach to meet these specific needs.

Onboarding 10

Onboarding Key Account Management Stakeholders Account Management 10

Brooks Group

MARCH 6, 2023

Sales Management It is important for sales management to attend territory planning meetings, weekly forecasting meetings, and quarterly review meetings with the marketing department. Sales managers should aim to meet these targets and beat them every week, month, or quarter.

Sales Management 52

Sales Management Management Suppliers Sales 52

QYMATIX

FEBRUARY 1, 2022

A B2B key account manager typically handles dozens of accounts with hundreds of products. These predictive models reveal sales insights that Key Account Managers care about. Sales managers can optimize customer demand with Predictive Analytics and forecast customer potential.

Sales Analytics 52

Sales Analytics Key Account Management B2B Sales 52

Arpedio

MAY 23, 2023

Sales coaching can be conducted through regular meetings, role-playing exercises, feedback sessions, and performance evaluations. It can be provided by internal sales managers or external sales coaches who are experienced in sales and possess coaching expertise. Why is Sales Coaching Important?

Sales 52

Sales Account Management Stakeholders CRM 52

OnStrategyHQ

JULY 8, 2022

From our overview article, a competitive advantage is a strength that allows your organization to meet a customer need better than your competition. We keep employees long-term, which helps create a quality product instead of constantly onboarding and offboarding.?. Check out this post for an overview on competitive advantages.

Insurance 52

Insurance Logistics Construction Manufacturing 52

SmartKarrot

DECEMBER 1, 2022

Attend regular internal meetings and provide project status updates and follow up on client requests. Attend client meetings as needed. Ensure the new functionality meets company standards prior to release and test functionality after it has moved to production for any bugs. Ensure effective engagement with established partners.

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

Jermaine Edwards

APRIL 16, 2020

Getting our customers onboard quickly with new thinking and not getting stuck in a place of fear. The $34 billion French drinks group saw the opportunity in their supply chain and chemicals work to help meet the world’s urgent need for the potentially life-saving product that was in scarce supply.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

SmartKarrot

APRIL 15, 2021

Apply here: [link] Role: Senior Customer Success Manager – EMEA Location: London, England, United Kingdom Organization: Qumulo As a Senior Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal.

Customer Success 10

Customer Success Onboarding Key Account Management Facilitation 10

SmartKarrot

JANUARY 25, 2021

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

DECEMBER 14, 2020

Role: Remote Director Customer Experience Location: Phoenix, AZ, US Organization: Waste Management As a Director Customer Experience, you will meet or exceed all contact center financial and performance metrics, including efficiency, quality, and attrition goals, at the queue, center, and tier levels.

Customer Success 10

Customer Success Customer Experience Key Account Management Account Management 10

SmartKarrot

NOVEMBER 30, 2023

Implement Risk Mitigation Strategies Pragya emphasized the need for a seamless onboarding process, acknowledging that onboarding is a critical phase for building a strong client relationship. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

MAY 5, 2020

Apply here: [link] Role: Customer Success Manager Location: Atlanta, US Organization: SalesLoft In this role, your main priority is to drive ROI as quickly as possible for your customer base.

Customer Success 10

Customer Success Energy and Utilities Key Account Management Onboarding 10

SmartKarrot

AUGUST 11, 2020

Role: Customer Success Manager Location: Chicago, IL, US Organization: Box In this role, You will be working with new and existing Mid-Market customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding of customers, build high customer satisfaction.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Strategic account management’s primary premise is to start small and expand over time.

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

OCTOBER 26, 2022

Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients. When a sale is closed, the work is not finished.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

MARCH 7, 2024

In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. As a seasoned Customer Success Manager (CSM), I have navigated through the intricacies of client interactions and gleaned insights that I believe are essential for success in this field.

Key Account Management 10

Key Account Management Client Relationships Account Management Stakeholders 10