ProlifIQ

OCTOBER 4, 2023

Where To Start In the complex world of B2B sales and account management, success hinges on the ability to develop and execute a robust account management strategy. We’ll walk through the key components of building an effective account management strategy that drives revenue, customer retention, and loyalty.

Account Management 52

Account Management Management Account Planning Key Account Management 52

SmartKarrot

AUGUST 31, 2023

While every company intends to grab more business from existing clients, the key account management playbook can help streamline these efforts. What is Key Account Management? With key account management, companies can pay attention to their important existing clients.

Key Account Management 10

Key Account Management Account Management Management Digitalization 10

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Red Star Kim

FEBRUARY 8, 2024

Tools include: Analysis of past clients – Often taking the major clients (on the Pareto 80:20 rule) and looking at data over the past three years or so: source, need/issue, onboarding process, satisfaction and potential fee/profit opportunity. Similarly, a Key Account Management (KAM) or Account Based Marketing (ABM) approach may help.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Account Manager Tips

SEPTEMBER 29, 2020

Are you doing key account management the hard way? Effective key account management requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite key account management tools.

Key Account Management 130

Key Account Management Account Management Management Meetings 130

ProlifIQ

MARCH 30, 2023

Account planning efforts should also cover the specific KPIs that your product or service is meant to move the most. Account managers will play a major role in driving quick wins and a good experience. Don’t skip this part of the account template. Key account managers should drive this.

Account Planning 98

Account Planning Key Account Management Account Management Stakeholders 98

Red Star Kim

OCTOBER 16, 2023

There was advice for pragmatic solutions: from starting small (focus on a few key relationships, concentrate on “field of play”, Key Account Management (KAM) programmes), preparing relationship maps, scraping data from email threads and reverse engineering successful relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

SmartKarrot

OCTOBER 13, 2023

Onboarding is an underlying phase in the customer journey, setting the tone for the entire lifecycle of the customer-product relationship. Data from industry studies supports this- the Harvard Business Review underscores the financial implications of effective onboarding. Tailor your onboarding approach to meet these specific needs.

Onboarding 10

Onboarding Key Account Management Stakeholders Account Management 10

QYMATIX

FEBRUARY 1, 2022

A B2B key account manager typically handles dozens of accounts with hundreds of products. These predictive models reveal sales insights that Key Account Managers care about. Sales managers can optimize customer demand with Predictive Analytics and forecast customer potential.

Sales Analytics 52

Sales Analytics Key Account Management B2B Sales 52

Red Star Kim

JUNE 16, 2022

Onboarding, lunch and learns, first points of contact directories and intranet tools were mentioned. Sometimes through dedicated internal campaigns and sometimes through the use of Key Account Management. See also: Internal communication – Why, how and what (kimtasso.com). Get back out there after Covid.

Management 130

Management Key Account Management Digitalization Communication 130

KAMCast

OCTOBER 27, 2021

IN THIS EPISODE How strong is your account management team when it comes to the skills of closing new business? IN THIS EPISODEHow strong is your account management team when it comes to the skills of closing new business? I’m not talking about taking repeat orders from happy clients here. Or perhaps disagreed with?

Account Management 40

Account Management Key Account Management Onboarding Account Growth 40

Brooks Group

MARCH 6, 2023

Recruiting, Hiring, and Onboarding Responsible for building their own staff, sales managers hold many roles, including hiring, interviewing, offering jobs, and mentoring new hires. What Are the Key Account Management Skills? They should also screen potential candidates for previous mentorship experiences.

Sales Management 52

Sales Management Management Suppliers Sales 52

Arpedio

MAY 23, 2023

It can be provided by internal sales managers or external sales coaches who are experienced in sales and possess coaching expertise. For an extensive sales coaching experience, ARPEDIO’s account-based selling platform takes things a step further. Start by centralizing your account and stakeholder data in Salesforce!

Sales 52

Sales Account Management Stakeholders CRM 52

Account Manager Tips

JULY 9, 2020

Your first 90 days in a new job as an account manager are the most challenging.and with the most at stake. A detailed list of all the activities you need to do to get settled into your new account management role, grouped into 30 day periods. Are you moving to account management from a different profession?

Account Management 130

Account Management Management Key Account Management Stakeholders 130

Red Star Kim

SEPTEMBER 26, 2023

increasingly M&BD professionals play a part on the front line of client contact for example, as account managers) Client concentration? In this case, account managers liaise with the fee-earners. The growth of MarTech in professional services – an overview (kimtasso.com) Account management or project support?

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

SmartKarrot

DECEMBER 1, 2022

Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Strengthen and expand relationships with executive decision-makers and key stakeholders at many of the largest strategic accounts. Ensure effective engagement with established partners.

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

Jermaine Edwards

APRIL 16, 2020

Getting our customers onboard quickly with new thinking and not getting stuck in a place of fear. Below are examples of challenges we’ve been working with our customers on. We don’t have robust enough financial systems to get cash in faster to the business. Poor internal and global customer collaboration.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

SmartKarrot

MAY 17, 2022

Delivering impactful and insightful QBR sessions with your key accounts. Managing customer reporting & analysis. Owning overall relationships with large-scale Enterprise clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

Red Star Kim

MARCH 16, 2023

One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and Key Account Management (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

SmartKarrot

APRIL 15, 2021

Apply here: [link] Role: Senior Customer Success Manager – EMEA Location: London, England, United Kingdom Organization: Qumulo As a Senior Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal.

Customer Success 10

Customer Success Onboarding Key Account Management Facilitation 10

SmartKarrot

NOVEMBER 11, 2020

Develop effective customer success programs to ensure successful onboarding, adoption, retention, and revenue growth. Serve as the technical point of contact for new Enterprise and Professional account setups.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

SmartKarrot

JANUARY 25, 2021

Work across the organization as the customer’s champion to advocate for their needs and ensure company alignment in support of the existing account base. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.

Customer Success 10

Customer Success Value Proposition Key Account Management Onboarding 10

SmartKarrot

DECEMBER 14, 2020

Represent the needs of the customer and the CE organization on key corporate initiatives and coordinates successful project implementation. Contribute to strategies that improve customer experience, account management, and drive call centers toward world-class performance.

Customer Success 10

Customer Success Customer Experience Key Account Management Account Management 10

SmartKarrot

MAY 5, 2020

Apply here: [link] Role: Customer Success Manager Location: Atlanta, US Organization: SalesLoft In this role, your main priority is to drive ROI as quickly as possible for your customer base.

Customer Success 10

Customer Success Energy and Utilities Key Account Management Onboarding 10

SmartKarrot

AUGUST 11, 2020

Role: Customer Success Manager Location: Chicago, IL, US Organization: Box In this role, You will be working with new and existing Mid-Market customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding of customers, build high customer satisfaction.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

SmartKarrot

NOVEMBER 30, 2023

Implement Risk Mitigation Strategies Pragya emphasized the need for a seamless onboarding process, acknowledging that onboarding is a critical phase for building a strong client relationship. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Strategic account management’s primary premise is to start small and expand over time.

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

OCTOBER 6, 2023

As such, it is crucial to cover different SOPs that can be used for client feedback collection, cross-selling, client onboarding , and complaint management. Defining the training plan Training the client partners is a very important part of their onboarding. Get your free Key Account Management Playbook template today!

Communication 10

Communication Insurance Onboarding Decision-making 10

SmartKarrot

OCTOBER 26, 2022

Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients. When a sale is closed, the work is not finished.

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

MARCH 7, 2024

In the ever-evolving landscape of customer success and key account management, the significance of relationship building remains paramount. As a seasoned Customer Success Manager (CSM), I have navigated through the intricacies of client interactions and gleaned insights that I believe are essential for success in this field.

Key Account Management 10

Key Account Management Client Relationships Account Management Stakeholders 10

OnStrategyHQ

JULY 8, 2022

We keep employees long-term, which helps create a quality product instead of constantly onboarding and offboarding.?. The team will strengthen this through key account management and CRM institutionalization. We respond fast when faced with adversity, roadblocks, or challenges in construction. Employee longevity. ?We

Insurance 52

Insurance Logistics Construction Manufacturing 52