SmartKarrot

OCTOBER 19, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Setting Customer Success strategy and defining OKRs. Representing the voice of the customer in all of the interactions.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Onboard and train new customers on the solution.

Customer Success 19

Customer Success Onboarding Account Planning Account Development 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Customer Success 19

Customer Success Onboarding Account Planning Stakeholders 19

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

DECEMBER 12, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Bryant Dental As a Customer Success Manager, you will enhance the customer experience and relationship through the development of team skills and processes, governing sales order management.

Customer Success 19

Customer Success Supply Chain Government Account Planning 19

SmartKarrot

OCTOBER 27, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Stakeholders Client Relationships Account Planning 19

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. Assistance with customer onboarding and training to encourage adoption. Customer surveys.

Customer Success 15

Customer Success Stakeholders Onboarding Client Relationships 15

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

Upland

SEPTEMBER 29, 2023

Stakeholder mapping in sales is the process of mapping out key decision makers within the buying group of the account you are looking to do business with. In stakeholder mapping, you need to: Define stakeholder goals: what are their biggest priorities? You need to understand the entire account landscape.

Stakeholders 195

Stakeholders Sales Decision-making Internet 195

SmartKarrot

NOVEMBER 18, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Account Planning Customer Experience Stakeholders 19

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

OCTOBER 12, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.

Customer Success 19

Customer Success Account Planning Digitalization Customer Experience 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

MARCH 11, 2024

In the complex realm of Customer Success , crafting a plan that resonates with both the client and your internal team is the key to sustainable growth. As a Customer Success Manager, I have found one plan that stands out above the rest – The JOINT SUCCESS Plan.

Customer Success 8

Customer Success Account Planning Stakeholders Onboarding 8

SmartKarrot

FEBRUARY 19, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Ivalua As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption.

Customer Success 10

Customer Success Stakeholders Customer Experience Government 10

SmartKarrot

JULY 1, 2021

Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Own the success of customers, including onboarding, product adoption, retention and growth.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Customer Success 10

Customer Success Onboarding Negotiation Customer Experience 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Digital Transformation Customer Experience Account Planning 10

SmartKarrot

OCTOBER 27, 2020

At the core of any customer success role is the need to ensure customers who have trusted a solution reach their desired goals or outcomes. However, customer success leaders more often find themselves handling service challenges and putting out fires rather than being able to proactively add value. Health Score.

Customer Success 19

Customer Success Account Planning Customer Experience Management 19

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

FEBRUARY 24, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.

Customer Success 10

Customer Success Stakeholders Account Management Finance 10

SmartKarrot

JUNE 10, 2020

Role: Customer Success Representative Location: Portsmouth, New Hampshire, US Organization: Bottomline Technologies As a Customer Success Strategist, you will have to understand Bottomline’s customer segments and requirements. Assist with defining competency models and talent development programs.

Customer Success 10

Customer Success Account Planning Stakeholders Onboarding 10

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention.

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

NOVEMBER 25, 2020

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction.

Customer Success 10

Customer Success Onboarding Negotiation Account Planning 10

SmartKarrot

APRIL 14, 2020

Role: Customer Success Manager – Prisma Access / SaaS Location: Munich, Bavaria, Germany. Organization: Palo Alto Networks As a Customer Success Manager, you are a critical part of their customers’ adoption of security integrations. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 8

Customer Success Account Planning Stakeholders Onboarding 8

SmartKarrot

JULY 11, 2022

Role: Senior Customer Success Manager Location: Minnetonka, MN, US Organization: Sovos As a Senior Customer Success Manager, you will understand business priorities, technology landscape, and internal stakeholders. Conduct recurring business reviews with customers.

Customer Success 3

Customer Success Facilitation Stakeholders Account Planning 3

Arpedio

JUNE 15, 2023

Efficient Collaboration : Account-based selling technologies foster seamless collaboration between sales, marketing, and customer success teams. By aligning efforts across departments, you create a unified customer experience and avoid duplication of efforts. Superior together.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Apply here: [link].

Customer Success 3

Customer Success Insurance Account Planning Stakeholders 3

SmartKarrot

JANUARY 5, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Verdata As a Director of Customer Success, you will network across the fintech ecosystem to find relevant Verdata partnership opportunities. Increase the ROI customers get from Veeva CRM.

Customer Success 2

Customer Success CRM Stakeholders Client Relationships 2

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

APRIL 29, 2021

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Build relationships and maintain the health of your accounts.

Customer Success 10

Customer Success Value Proposition Stakeholders Finance 10

SmartKarrot

JULY 7, 2020

Role: Customer Success Manager Location: Remote, US Organization: Upland Kapost Actively engage and partner with their Customers to maximize adoption of the deployed solution and achieve positive business impact results. Become a Trusted Advisor to Customer stakeholders to enhance the overall customer experience.

Customer Success 10

Customer Success Energy and Utilities Account Planning Stakeholders 10

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Nancy – Click ‘custom content sections’ tab below. Account Planning. Account Planning. Account Planning.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20