KAM With Passion

NOVEMBER 11, 2020

To keep things relatively simple, let’s consider two types of context: Account Management and Key Account Management and let’s see how the execution of Business Reviews adapts to the depth of relationship between the supplier and each customer. Business Reviews in an Account Management context.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

Jermaine Edwards

MARCH 17, 2020

This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. Product innovation and new market access. Core question: How are we managing loyalty? For each department here are three considerations.

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

Jermaine Edwards

NOVEMBER 25, 2021

In 2016 I wrote a post on the five foundation steps for stakeholder management success in key account management, that was well received and guided lots of leaders. Stakeholder management and the health of those relationships are critical predictors of success. Trust goes a long way. The Stakeholder Reality.

Stakeholders 130

Stakeholders Decision-making Shareholders Key Account Management 130

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Account Management 11

Account Management Key Account Management Management B2B 11

DemandFarm

JULY 20, 2023

By building and managing long-term relationships with your key accounts, you can create a foundation for sustainable growth. The 30-60-90-Day Blueprint is a time-bound, comprehensive approach to Key Account Management. The first step in this next phase is developing a customized account strategy.

Key Account Management 40

Key Account Management Account Management Meetings Account Strategy 40

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Gain a thorough understanding of the goals and internal workings of the assigned accounts as you develop account level expertise. Development of communication strategies.

Customer Success 19

Customer Success Leadership Account Strategy Onboarding 19

Jermaine Edwards

MAY 6, 2020

They realised two things: The growth of IOT brought in rapid entry of competitors offering innovative and quick access tools for organisations. Pivoting is one type of change and an important change to master when managing and supporting your customers. In response to this the digital company could attempt a number of things.

Manufacturing 130

Manufacturing Key Account Management Decision-making Digitalization 130

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Customer Success 19

Customer Success Advertising Finance Account Strategy 19

SBI

APRIL 26, 2018

However, set up is quick and easy; it can be done within a day (by Agent3 consultants) and simply involves defining the accounts that need to be tracked and the product/solution/service portfolio that each particular customer is selling into the specified accounts. Nancy: What should companies do to ensure success of your solution?

Sales 55

Sales Manufacturing Account Strategy Organization 55

SmartKarrot

OCTOBER 17, 2022

Therefore, this can help significantly drive growth, productivity, and profitability without requiring large amounts of time and financial investment that is typically associated with acquiring new accounts. What Is Account Mining? Account mining can also provide your business with valuable insight into the lifecycle of each account.

Account Strategy 10

Account Strategy Account Management Digital Transformation Profitability 10

Cosawi

DECEMBER 28, 2021

The idea of executive engagement implies an accountable and engaged member of the account team, rather than a distant backroom player. Strategic account management is a team sport and requires cross-functional, vertical level engagement and strong accountability. Challenge account strategy and tactics.

Leadership 52

Leadership Co-Creation Account Management Decision-making 52

ClearPoint Strategy

FEBRUARY 11, 2022

Pre-scheduled, regular strategy review meetings (where all other topics of discussion are off-limits) can help your top management team avoid these common roadblocks. Top management teams spend relatively little time together. Agenda-setting is unfocused and undisciplined in upper management meetings.

Meetings 98

Meetings Decision-making Leadership Facilitation 98

Jermaine Edwards

APRIL 16, 2020

This can be seen in this simple innovation diagram: The world we’re in today is no longer about whether you can change or how fast the change is happening. Every person and every organisation is currently seeking to make one or all of these adaptations. It’s now about how quickly or easily you can change.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. But this is only the starting point.

Marketing 52

Marketing Suppliers Investors Account Planning 52

SmartKarrot

DECEMBER 11, 2020

This includes retaining talent and implementing processes designed to manage turnover effectively. Evangelize capabilities of Twistle products and advocate for innovation and early adoption of new features. Work with Customer Support to identify potential issues within the client accounts and take effective action to resolve them.

Customer Success 10

Customer Success Finance Innovation Facilitation 10

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

MAY 28, 2021

Role: Customer Success Director Location: Home, KS, US Organization: Acoustic As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Promote awareness of the latest innovations/releases with existing customers.

Customer Success 10

Customer Success Logistics Customer Experience Account Strategy 10

SBI

OCTOBER 22, 2019

MARK: You’re handicapped as an organization if you don’t have a way to see what’s going on in your key accounts today and identify the pathways for optimal revenue growth tomorrow. Where key account management solutions are different than other sales tech is that they lift the cover on what’s happening in key accounts.

Account Planning 23

Account Planning Key Account Management Account Management Sales 23