Tidio

APRIL 23, 2021

The question is: Do you know what your customers are saying about you? That’s what a customer satisfaction survey will help you understand. In this article: Why you should care about customer satisfaction metrics. How to set up and run a customer satisfaction survey step by step.

Media 52

Media eCommerce Customer Experience Decision-making 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

ReviewTrackers

MAY 22, 2017

“We care deeply about our customers.” Or: “We ❤️️ our customers.”. We’ve seen a number of companies use either of these taglines or some other similarly customer-focused phrase in order to profess their undying, indissoluble love for their customers. We here at ReviewTrackers ❤️️ our customers, too. Which is great!

Customer Experience 35

Customer Experience Retail Media Management 35

Account Management Skills

AUGUST 24, 2021

With the account management world, you do it based on the commitments you’re making to your customers. This is people who are responsible for retention and growth of their big customers. Which customers are healthy, which customers are at risk? What are the triggers that my customer has to grow?

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Zendesk

APRIL 18, 2022

B2B leads are people, organizations, or businesses that have the potential to become customers for B2B (business-to-business) products or services. Write white papers as a lead magnet, create videos, and publish blogs—then continue to track clicks, and optimize accordingly. Get survey results. Let’s dive in. What are B2B leads?

B2B 98

B2B B2C Software Software 98

PandaDoc

APRIL 11, 2023

The more your business customers are happy interacting with your product or service, the better. The first crucial part of this happiness is your product or service itself and how well it is aimed at the needs of your customers. This is a fact. Product knowledge training is an educational course for salespersons.

Sales 52

Sales e-Learning Communication Decision-making 52