SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. In this blog post, we delve into the dynamic realm of sales strategy by exploring the concept of Mobilizers and the renowned Challenger Sales methodology.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Arpedio

JULY 11, 2022

Combining Product-led Growth and Account-Based Selling. ? Back to blog. In this much anticipated talk with Chet Lovegren, we look at ABS as a strategy that continues to work, and how you can combine it with product-led growth. Often, the Customer Success culture lacks this. Ensuring Alignment Across Departments.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

OCTOBER 2, 2023

Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. More on this blog – Customer Success Metrics: Qualitative vs Quantitative Data.

Onboarding 10

Onboarding Customer Life Cycle Prioritization Customer Success 10

Arpedio

FEBRUARY 15, 2024

Enter pre-sales—a fundamental aspect of the customer journey that often goes overlooked but holds immense potential for businesses aiming to drive conversions and foster customer loyalty. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

Insightly

JULY 25, 2023

An ideal customer is one that is profitable, scalable, and a long-term fit for your business growth. There are six steps to create an ideal customer profile. Collect customer data Start with what you already know. This will allow you to identify trends and note your ‘best’ customers.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Learn more about client relationships in this valuable blog: Building Client Relationships: What To Do And What Not To Do 4. What worked? What didn’t?

Client Relationships 10

Client Relationships Brainstorming Stakeholders Customer Success 10

SmartKarrot

FEBRUARY 16, 2022

Known for his innovative writing style, Alex is credited for making Groove a successful company. Alexander Theuma is the founder of SaaStock – a one-stop source for B2B SaaS companies to supercharge their growth. You can follow Ben to manage your SaaS startup finances and calculate growth metrics accurately. Liz Herbert.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

MAY 19, 2023

How Conversation AI is Transforming Remote Communication for Marketing Teams Conversation AI is revolutionizing remote communication for marketing teams by introducing innovative tools and capabilities that enhance their ability to interact with customers and prospects.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

How Conversation AI is Transforming Remote Communication for Marketing Teams Conversation AI is revolutionizing remote communication for marketing teams by introducing innovative tools and capabilities that enhance their ability to interact with customers and prospects.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

OCTOBER 28, 2021

Now that we are venturing into 2022, offering a cloud solution to your customers with a subscription model is no longer innovative and neither an out-of-the-box idea. You will have to come up with ways to position your SaaS product in a way that grows faster and reaches out to more customer base.

Decision-making 10

Decision-making Media Innovation Marketing 10

SmartKarrot

DECEMBER 5, 2022

AI can improve customer success strategy rather than erasing the human component of it. In the upcoming decade, the human-machine collaboration will be crucial in deciding future economic success. . It can improve customer experiences by making the system faster and more efficient. Definition of Augmented Intelligence.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

SmartKarrot

SEPTEMBER 25, 2020

A happy customer leads to customer satisfaction which in turn leads us to think of more ways to improve customer satisfaction. Hence, it is imperative to come up with innovative ideas for customer satisfaction. Plus, it costs five more times to acquire a new customer than it does to retain an existing one.

Media 8

Media Customer Success Communication Innovation 8

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

AUGUST 11, 2022

Automation is a variety of technologies that are used to simplify business processes by reducing human intervention. Digital transformation continues to introduce innovative solutions to level up your business and automation can free up your time to focus on what’s new. What is automation? But you do need a plan.

Media 10

Media Decision-making Customer Success Digital Transformation 10