Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Accountants, lawyers, paralegals, patent attorneys and financial advisers (both professional advisors and dedicated business development professionals) joined me at an MBL workshop on telephone skills for client service and selling.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

SEPTEMBER 5, 2023

And I’m pleased (and relieved) to say that many of these tips were already incorporated into the majority of my training workshops. Whilst I found all the science interesting and a helpful refresher, I wondered whether it was necessary to know it all in order to produce better learning outcomes.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

FEBRUARY 14, 2023

Manage limiting beliefs During the coaching module, there was much discussion about limiting beliefs or limiting assumptions. So where they believe that something can’t be done – direct them to consider where others have managed to achieve something similar. Delegate views and poll results are shown below.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Brooks Group

OCTOBER 18, 2023

Unfortunately, many sales leaders may be aware that their managers need to spend more time coaching, but formal programs tend to be poorly executed or non-existent. Just 42% say sales managers at their organization are actually held accountable for providing good coaching. Ownership will lead to better execution of the new strategy.

Sales Management 78

Sales Management Management Sales Meetings 78

Brooks Group

MARCH 27, 2023

This blog will discuss how to encourage motivation in your organization and get you over the rough patch. Read on for tips and tricks on how to motivate your sales team when sales are down! Better yet, simplify the process for them so they can visualize a clear path to their reward.

Sales 52

Sales Sales Training Construction Communication 52

PandaDoc

MAY 4, 2022

Here are the basics: The very word itself (every invoice needs to have an indicator that it is an invoice — and there’s no better way to do that than to write the very word itself). Customer reviews: The company has received a rating of 8.4/10 10 from TrustRadius. Customer reviews: PandaDoc has a rating of 4.9/5

Facilitation 52

Facilitation Software Software Finance 52