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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

The key is to know which customers are willing, or seeking, to elevate the relationship so that you know which customer relationships to invest in — those that will not only produce better results today but will help you innovate your business sustainability into the future. But that’s a topic for a different day.

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Idea Diversity: Key to Building a Culture of Innovation

Planview

In her Huffington Post article , Tiffani Bova, Contributor Global Customer Growth and Innovation Evangelist at Salesforce, touches on an important point made by Lisa Bodell, an award-winning author and CEO of Futurethink, that has a big impact on building a culture of innovation: idea diversity.

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Nov 28- Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Apply here: [link]. Produce monthly reports.

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Achieving the 90/10 Ratio: Improving Meeting Efficiency for Success

AchieveIt

The first 5 or 6 minutes should be spent on presenting problems, while the remaining 90% should be dedicated to brainstorming and creating a roadmap towards resolution. Without sufficient time to process the information, any solutions presented might lack depth or innovation. The goal for such meetings should be the opposite.

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3 ways a CRM success plan can help you maximize ROI

Insightly

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52
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3 ways a CRM success plan can help you maximize ROI

Insightly

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52
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How to Identify the Next Big Thing

Hubspot Sales

If your answer is "Not really," to any of them, brainstorm how to change that. What's not being innovated on within your industry? This area of your industry needs someone to innovate on it. The software industry refocused their values to be customer success and retention and the old sales funnel didn't align.