SmartKarrot

OCTOBER 3, 2023

Customer Success Managers are at the heart of retaining and growing customer accounts. This is tied back to increased revenue and customer loyalty. Yet, despite its importance, Customer Success Management often lacks the structure and standardization found in other roles like sales and marketing.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

JUNE 18, 2023

How can each member of a team be motivated to use their full potential for driving business growth? Stay with us as in this blog post we are exploring how adopting the right tools can turbocharge your team’s potential and accelerate the business growth. The answer to these questions lies in the right tools!

Business Growth 10

Business Growth Brainstorming Decision-making Innovation 10

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

AUGUST 11, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Advise customers on adapting and templatizing their workflows for Nuix Discover.

Customer Success 10

Customer Success Facilitation Onboarding Innovation 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Manage customer expectations and relationships. Perform monthly business reviews.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

MARCH 3, 2021

Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. and create varying strategies to apply.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 10

Customer Success Onboarding Finance Facilitation 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

AUGUST 13, 2020

It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. Most importantly, it benefits the customer.

Business Growth 10

Business Growth Customer Experience Prioritization Customer Success 10

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. In essence, Mobilizers embody many of the core principles of the Challenger Sales methodology, including the ability to teach, tailor, and take control of customer interactions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

APRIL 8, 2021

To ensure that customers are retained, they need to like the product and be loyal to it. And the latest buzzword is product-led growth. Product-led growth is one where the key growth facilitator is the product itself. This means a shift to a product-led strategy leads to customer success.

Customer Success 10

Customer Success Onboarding Facilitation Customer Experience 10

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Evangelize and drive the long-term strategy for the customer success team.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A CPO needs to also look to align the business goals with customer needs through products.

Decision-making 16

Decision-making Facilitation Customer Success Business Growth 16

Arpedio

FEBRUARY 15, 2024

By demonstrating a genuine understanding of their needs and challenges, businesses can instill confidence and credibility, laying the groundwork for long-term relationships and repeat business. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SBI

OCTOBER 27, 2020

The seller can use the interactive business value assessment tool with the customer to drive virtual interactions to gather data, review and collaboratively refine results.

Facilitation 43

Facilitation Communication B2B Decision-making 43

SmartKarrot

OCTOBER 10, 2023

In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. Read this blog on Customer Success Metrics. What are QBRs?

Customer Success 10

Customer Success Meetings Account Management Client Relationships 10

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

SEPTEMBER 21, 2020

So how does the customer focus impact your business? How does it drive business growth? But let’s start with the customer focus definition. What is customer focus? It is a mindset, philosophy, or a strategy to align your business processes with customer’s goals and expectations.

Business Growth 10

Business Growth Profitability Customer Experience Customer Success 10

SmartKarrot

APRIL 24, 2023

Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience. However, like any other technology, SaaS solutions are not immune to quality issues that can negatively impact user experience and business outcomes.

Software 16

Software Software Customer Success Meetings 16

SmartKarrot

JANUARY 21, 2022

As the agile release plan moves forward in phases, it always facilitates reassessment and adjustment in the plan to meet the changing requirements of the product. In other words, agile release planning facilitates continuous development at all phases of the project. Conclusion.

Stakeholders 10

Stakeholders Facilitation Customer Success Software 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. Leverage virtual brainstorming sessions or chatbots that facilitate collaboration and idea-sharing among team members.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. Leverage virtual brainstorming sessions or chatbots that facilitate collaboration and idea-sharing among team members.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MARCH 3, 2022

Creating a data management system to facilitate a secure process of collecting and managing data. Implementing data analytics to identify pain points in the business process. They can help you use the data in staying ahead of the competition, driving revenue , optimizing business processes, and reducing the cost of operation.

Government 10

Government Decision-making Stakeholders Business Growth 10

SmartKarrot

OCTOBER 14, 2022

To best serve the client’s needs, they are crucial for resolving client conflicts, facilitating communications with sales and customer support, and comprehending the client’s goals and pain points. The clients perceive the supplier the way they did when a local account manager handled their business. But is that all?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

To best serve the client’s needs, they are crucial for resolving client conflicts, facilitating communications with sales and customer support, and comprehending the client’s goals and pain points. The clients perceive the supplier the way they did when a local account manager handled their business. But is that all?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

FEBRUARY 6, 2024

This challenge has given rise to the concept of omnichannel strategies, a comprehensive approach that aims to create a consistent and unified experience for customers across all platforms. We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success.

Customer Success 10

Customer Success Artificial Intelligence Media Customer Experience 10

SmartKarrot

APRIL 22, 2022

As we have already discussed, B2B customers often seek immediate resolutions to their problems. You must start from the ground route from customer onboarding to post-product delivery service to facilitate this. All the data should be available at a central location and is accessible to your customer-facing employees.

B2B 10

B2B Value Proposition Banking Onboarding 10

SmartKarrot

SEPTEMBER 24, 2020

A gradual rise in their usage facilitates the progressive adoption of the product. The pricing is directly proportional to the value a customer derives at any point in time. How to customize pricing for enterprise customers? To understand how SmartKarrot helps SaaS companies keep and grow loyal customers, Request a Demo.

Acquisition 10

Acquisition Facilitation Customer Success Profitability 10

SmartKarrot

MARCH 2, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Presto As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with the customers. Influence and educate customers to align them on best practices.

Customer Success 3

Customer Success Value Proposition Account Growth Facilitation 3

SmartKarrot

APRIL 29, 2022

Well, many successful organizations can vouch for the positive impacts of customer communities on their overall business growth and success. While online communities can have their impact on every aspect of business growth, we can see their direct impact on at least three core areas of a B2B business.

B2B 10

B2B Customer Life Cycle Advertising Customer Success 10