SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Manage customer expectations and relationships. Perform monthly business reviews.

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

AUGUST 11, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Advise customers on adapting and templatizing their workflows for Nuix Discover.

Customer Success 10

Customer Success Facilitation Onboarding Innovation 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 10

Customer Success Onboarding Finance Facilitation 10

SmartKarrot

MARCH 3, 2021

Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. and create varying strategies to apply.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

AUGUST 13, 2020

It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. Most importantly, it benefits the customer.

Business Growth 10

Business Growth Customer Experience Prioritization Customer Success 10

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. They are willing to put in the time and effort required to achieve their sales goals and are often highly motivated by personal success. Are you already using Salesforce?

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

OCTOBER 10, 2023

Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. Quarterly Business Reviews (QBR) are strategic sessions held every three months between your company and its key accounts. What are QBRs?

Customer Success 10

Customer Success Meetings Account Management Client Relationships 10

SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A CPO needs to also look to align the business goals with customer needs through products.

Decision-making 16

Decision-making Facilitation Customer Success Business Growth 16

SBI

OCTOBER 27, 2020

Like a good luxury brand, it is important to focus on where the “rubber meets the road”, the direct customer engagement. So from my perspective, especially when looking at sales enablement, creating a good buying experience is all about creating a great customer engagement experience (CEx). So what does great look like?

Facilitation 43

Facilitation Communication B2B Decision-making 43

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

APRIL 24, 2023

Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience. You might also like: The Ultimate Guide to Customer Success – Everything you need to know to understand and excel at customer success.

Software 16

Software Software Customer Success Meetings 16

Arpedio

FEBRUARY 15, 2024

By demonstrating a genuine understanding of their needs and challenges, businesses can instill confidence and credibility, laying the groundwork for long-term relationships and repeat business. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

JANUARY 21, 2022

As the agile release plan moves forward in phases, it always facilitates reassessment and adjustment in the plan to meet the changing requirements of the product. In other words, agile release planning facilitates continuous development at all phases of the project. Conclusion.

Stakeholders 10

Stakeholders Facilitation Customer Success Software 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. These meetings should focus on progress updates, addressing concerns, and providing constructive feedback.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. These meetings should focus on progress updates, addressing concerns, and providing constructive feedback.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

OCTOBER 14, 2022

To best serve the client’s needs, they are crucial for resolving client conflicts, facilitating communications with sales and customer support, and comprehending the client’s goals and pain points. The clients perceive the supplier the way they did when a local account manager handled their business. But is that all?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

To best serve the client’s needs, they are crucial for resolving client conflicts, facilitating communications with sales and customer support, and comprehending the client’s goals and pain points. The clients perceive the supplier the way they did when a local account manager handled their business. But is that all?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

FEBRUARY 6, 2024

In the fast-paced and interconnected world of today, businesses face the challenge of meeting customer expectations across various channels seamlessly. We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success.

Customer Success 10

Customer Success Artificial Intelligence Media Customer Experience 10

SmartKarrot

NOVEMBER 24, 2020

And when done in a proper manner, it can add more loyal customers to your sales funnel. These customers tend to stay longer with your business and are in themselves easy to turn into your brand advocates. So, how do you facilitate getting customer referrals? Benefits of customer referrals.

B2B 10

B2B Facilitation Decision-making Customer Success 10