Janek Performance Group: Account Planning

AUGUST 4, 2021

We continue our journey through strategic account management by examining the best practices in coaching strategic account managers. The single most important skill set to have as a strategic account manager is communication. Strategic account management is, after all, a partnership – even more than sales.

Account Management 40

Account Management Management Communication Stakeholders 40

Planview

JULY 19, 2023

It became apparent that organizational change management was needed for the implementation team first before the change could be driven into the organization. The PPM Transformation team completed some preliminary work educating the teams on organizational change management to kickstart the messaging.

Decision-making 40

Decision-making Stakeholders Government Leadership 40

Hubspot Sales

APRIL 27, 2023

You can start in SaaS sales as an SDR and with enough experience, you'll be able to work in roles like account executive, sales manager, and even vice president of sales. Plus, you can move on from this role to become a sales manager or AE. Post-sales account managers also work to renew client contracts and upsell existing contracts.

Sales 110

Sales Account Management Communication Sales Management 110

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Insightly

JANUARY 18, 2023

You know that each minute focused on manual tasks and basic business management is a waste of your expertise since it is time not spent on your clients. Customer relationship management (CRM) systems are an answer to many of the challenges facing consulting firms. Many others are run down by manual tasks.

CRM 52

CRM Client Relationships Acquisition Decision-making 52

ProlifIQ

AUGUST 17, 2023

Building strong relationships through personalized interactions, proactive customer support, and attentive account management fosters loyalty, reducing the risk of churn and increasing the likelihood of expansion. Enterprises focus on product adoption, a strong onboarding process, and improving net revenue retention.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Manage and cultivate your current clientele to promote account retention, customer value, and business growth.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 10, 2022

Work alongside the sales team to uncover marketing goals and identify relevant Solutions for leading Global, Regional, and National businesses. Create and manage an effective team relationship between all relevant stakeholders. Be responsible for the day-to-day management of the team members toward defined goals.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

MAY 10, 2023

Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. You will need to carefully prioritise the many demands you will be managing while making sure everyone is heard. Key is to listen actively. Flexibility.

Customer Success 19

Customer Success Client Relationships Stakeholders Onboarding 19

SmartKarrot

JANUARY 11, 2022

Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Manage the PartsTrader implementation process while working closely with Account Executives and Sales Support. Provide support during customer onboarding.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Drive new business growth through greater advocacy.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Manage customer health and see opportunities for growth.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

MAY 4, 2022

Drive growth through gross renewals and net retention improvements. Reduce churn and drive new business growth through greater advocacy and referenceability. Develop company-wide customer success processes, content, data and insights, together with stakeholders (e.g., Marketing, Sales, Product, Engineering).

Customer Success 19

Customer Success Co-Creation Onboarding Stakeholders 19

SuperOffice

AUGUST 1, 2022

It just might not be the right fit for your business growth ambitions. There are two different business models that require you to choose between generating few high-ticket sales or driving many low-ticket conversions. How many stakeholders usually take part in the decision-making process? What can possibly go wrong?

Decision-making 117

Decision-making Prioritization B2B Marketing 117

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

MARCH 24, 2022

Apply here: [link] Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

APRIL 8, 2022

As a Director of Customer Success, you will lead and manage Athelas’s growing customer success team. Role: Customer Success Manager. As a Customer Success Manager, you will drive client engagement across the broad range of GfK solutions increasing customer satisfaction & retention. Role: Customer Success Manager.

Customer Success 19

Customer Success Government Innovation Leadership 19

Arpedio

JULY 11, 2022

If you manage to target all these different personas in an account, you’ll be one step closer to getting collaborative buy-in. And if you keep working on your stakeholder relationships , best case scenario, you might even reach a point where they’ll be doing the selling for you. Maximilian Opp, Account Manager. +45

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JULY 15, 2020

Role: Customer Success Manager, Collaboration Location: Offsite, Michigan, US Organization: Cisco As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Drive new business growth through greater advocacy and referencability.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Helping drive new business growth through greater client advocacy and referrals. Support the CS Team in developing scalable and effective processes for ongoing management of many complex accounts.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

DECEMBER 7, 2020

Drive new business growth through greater advocacy and reference-ability. Create a rapid onboarding process for new team members. Maintain a business-wide culture of a world-class Customer Experience. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Develop key relationships with customer contacts ranging from daily users to executive stakeholders.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

OCTOBER 29, 2020

You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base. Drive new business growth through greater advocacy and reference-ability. Sustain business growth and profitability by maximizing value.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world. Onboarding. Then comes the adoption stage. Sign-up process. percentage points.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle. Backlog management and feature priorisation.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Lead a team of Senior Customer Success Managers across IAS’s Americas offices, proactively manage, and develop team members through regular coaching, performance reviews, career planning, and training.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

JUNE 11, 2023

Whether you are from a hi-tech industry or not, project management is the fundamental building block to any company’s operation. The goal of organized project management is to execute the project in the most efficient way through the right use of resources, delegation, communication, and prioritization. What’s project management?

Software 10

Software Software Artificial Intelligence Customer Success 10

SmartKarrot

JULY 8, 2020

While implementing the adoption process, managers make sure that they reach the first time value at the earliest. Customer success managers often design the whole process of product orientation from a business perspective. Because these are the stakeholders who are in constant interaction with them initially.

Stakeholders 10

Stakeholders Decision-making Onboarding Software 10

SmartKarrot

DECEMBER 16, 2021

Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business. Growth in complex times. 2020 will see businesses face several roadblocks to BAU operations. A stellar experience equals loyal customers.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. Change management is necessary to increase productivity and improve value.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

DECEMBER 11, 2020

This is one of the customer engagement models introduced by Technology Services Industry Association (TSIA) that helps companies drive business growth. Onboarding and time to first value are the important steps that you must execute with utmost proficiency. Hence, the LAER model is one such strategy that you can implement.

Customer Success 10

Customer Success Acquisition Value Proposition Stakeholders 10

SmartKarrot

JUNE 1, 2022

Motivate Customer Success Managers to drive engagement and exceed performance goals for each quarter. Apply here: [link] Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train and inspire a team of high-performing Customer Success Managers.

Customer Success 3

Customer Success Onboarding Stakeholders Customer Experience 3

SmartKarrot

JULY 21, 2020

You can appoint each CSM to a set of business customers to whom they can give personalized service. The sales process along with onboarding and product adoption would all be automated, simple and fast. The sales approval goes through multiple stakeholders and then the onboarding and training is given to other users.

B2C 10

B2C B2B Customer Success Onboarding 10