SuperOffice

AUGUST 1, 2022

Interestingly, the same report shows that only 21% of underperforming organizations are aiming to increase the average sale price for deals. To close larger deals, you need to revisit and adjust the whole business strategy – from brand positioning to marketing and sales campaigns. High-ticket vs. low-ticket customers.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

SmartKarrot

NOVEMBER 10, 2022

Work alongside the sales team to uncover marketing goals and identify relevant Solutions for leading Global, Regional, and National businesses. Create and manage an effective team relationship between all relevant stakeholders. Report on team activities and progress toward team goals and initiatives to Senior Management.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

JANUARY 11, 2022

Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability. Follow the PartsTrader technology sales and implementation process to increase revenue, drive retention, increase PartsTrader users, and grow market share.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

SmartKarrot

MARCH 22, 2022

Prioritize your book of business and build a new and high-performing 1:many process to drive scaled success among your partners. Work cross-functionally with marketing, product, and sales teams to educate customers on new features and product releases. Own a book of business and drive towards expansions and renewals.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

OCTOBER 22, 2021

Manage customer health and see opportunities for growth. Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Sustain business growth and profitability by maximizing value. Minimize customer churn.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

MAY 4, 2022

Drive growth through gross renewals and net retention improvements. Reduce churn and drive new business growth through greater advocacy and referenceability. Develop company-wide customer success processes, content, data and insights, together with stakeholders (e.g., Marketing, Sales, Product, Engineering).

Customer Success 19

Customer Success Co-Creation Onboarding Stakeholders 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed. Conduct training/on boarding workshops for new and growing customers.

Customer Success 19

Customer Success Stakeholders Onboarding Business Growth 19

SmartKarrot

MARCH 24, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Advocating security best practices for the customers to drive product adoption and business growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

Arpedio

JULY 11, 2022

If you’re doing B2B sales – whether you’re aware of it or not – you’re most likely already doing account-based selling, hence ‘business to business’. Thus, ABS is not just a fancy buzzword; it’s a strategy that sales professionals use on a daily basis to target businesses, rather than just individuals.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

AUGUST 4, 2021

Develop a trusted advisor relationship with key customer stakeholders to fully understand the customers’ business strategies and measurements for success. Own and drive ARR growth of existing SKUs, governance of all account initiatives. Enable successful onboarding of The Key to members.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

APRIL 8, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator.

Customer Success 19

Customer Success Government Innovation Leadership 19

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Helping drive new business growth through greater client advocacy and referrals. Communicate with key stakeholders within client organizations to effectively assess and gain an understanding of their needs and internal processes.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

MAY 12, 2021

Drive new business growth through greater advocacy and referencability. Continuously inform the stakeholders of progress, achievements, and risks (including product feedback for higher utility and reduced effort to service and support). Coordinate with in-region Sales leaders.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

SmartKarrot

JULY 22, 2021

Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers. Identify opportunities to grow customers & work with sales/development teams to ensure goals are met.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

OCTOBER 29, 2020

You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base. Drive new business growth through greater advocacy and reference-ability. Sustain business growth and profitability by maximizing value.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

DECEMBER 11, 2020

This is one of the customer engagement models introduced by Technology Services Industry Association (TSIA) that helps companies drive business growth. The marketing and sales team are most responsible to help execute this phase. Each of these teams have a particular goal in mind that ultimately serves the overall business need.

Customer Success 10

Customer Success Acquisition Value Proposition Stakeholders 10

SmartKarrot

JULY 8, 2020

Most of the SaaS companies get so involved in the marketing and sales process that totally forget about their end-users. Customer success managers often design the whole process of product orientation from a business perspective. Because these are the stakeholders who are in constant interaction with them initially.

Stakeholders 10

Stakeholders Decision-making Onboarding Software 10

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. Integration of the strategy helps create improved results and performance.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

Hubspot Sales

SEPTEMBER 13, 2023

It turns out you can do that through sales projections. However, projecting sales is riddled with uncertainty because you‘re trying to estimate revenue generated from leads that you haven’t yet captured. So, how do you create an accurate sales projection for your company? Table of Contents What is a sales projection?

Sales 92

Sales Decision-making Finance CRM 92

SmartKarrot

JUNE 1, 2022

Partner closely with Sales to maximize the flow of qualified expansion opportunities. Partner closely with Implementation and Support to accelerate a customer’s ability to achieve its business outcomes. Primary contributor to the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 3

Customer Success Onboarding Stakeholders Customer Experience 3

Arpedio

MARCH 5, 2024

These solutions encompass a range of functionalities aimed at optimizing the way businesses engage with their clients, from initial onboarding to ongoing support and beyond.

Account Management 52

Account Management Management Client Relationships Facilitation 52

SmartKarrot

JULY 21, 2020

You can appoint each CSM to a set of business customers to whom they can give personalized service. The sales process along with onboarding and product adoption would all be automated, simple and fast. The sales approval goes through multiple stakeholders and then the onboarding and training is given to other users.

B2C 10

B2C B2B Customer Success Onboarding 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

MARCH 16, 2022

Provide valuable strategic input across client challenges, working in close partnership with the Higg Sales, Partnership, and Product teams. Actively monitor client performance to ensure KPI’s are being met; implement growth strategies to enhance performance. Ensuring clients have a smooth onboarding experience.

Customer Success 3

Customer Success Onboarding Negotiation Client Relationships 3

SmartKarrot

JUNE 7, 2022

Assist new business growth through greater advocacy and reference-ability of the customer base. Leading on new customer onboardings with the Solutions Architecture team, to educate and activate new customers. Collaborate with the marketing and sales teams in order to facilitate customer growth and milestone achievement.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Driving executive engagement to gain Collibra sponsorship.

Customer Success 3

Customer Success Insurance Account Planning Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Assist customers and sales with the renewal process. Capture and communicate the impact of the team’s work to both internal and external stakeholders. Apply here: [link].

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

Janek Performance Group: Account Planning

AUGUST 4, 2021

Because these are positions that require distinctly different skills from sales reps and sales managers, it makes sense that the areas of coaching focus will likewise be separate from your typical sales coaching and training approaches. Strategic account management is, after all, a partnership – even more than sales.

Account Management 40

Account Management Management Communication Stakeholders 40

Insightly

JANUARY 18, 2023

In this post, you’ll see how you can use a CRM to improve your sales processes and why Insightly is the best CRM for consultants. Why you need a CRM for your consulting business How can you benefit from a consulting CRM? Doing so lets you focus on meaningful work while fostering your business growth.

CRM 52

CRM Client Relationships Acquisition Decision-making 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Onboarding. Then comes the adoption stage. Sign-up process.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

JULY 15, 2020

Role: Customer Success Manager, Collaboration Location: Offsite, Michigan, US Organization: Cisco As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

DECEMBER 7, 2020

Drive new business growth through greater advocacy and reference-ability. Create a rapid onboarding process for new team members. Maintain a business-wide culture of a world-class Customer Experience. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10