SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. Proactive Risk Management Large-scale clients often come with large-scale challenges. Below, we explore several components to consider when designing an effective playbook for large-scale clients.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. communicating regular updates and significant milestones to senior leadership. To continually improve the client experience, closely collaborating with the larger Client Services Team.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience. Conduct regular quarterly/monthly reviews with key clients.

Customer Success 16

Customer Success Government Leadership Decision-making 16

SmartKarrot

JUNE 30, 2021

Building strategic relationships across multiple stakeholders across the clients to ensure alignment with business goals. Collaborating with Sales and Marketing teams to drive growth. Develop and regularly report on customer success KPIs that will measure new and repeating customers, as well as and customer satisfaction.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

JUNE 21, 2021

Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

Strong verbal and written communication skills. Apply here: [link] Role: Customer Success Director Location: Sydney, New South Wales, Australia Organization: Smart Talent Group As a Customer Success Director, you will be responsible for the development & establishment of a scalable function and Leading change.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MAY 9, 2022

As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom, email, SMS, Zoom, and other methods. Represent the voice of the customer to provide input into every core product, marketing, and sales process.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Communicating the product roadmap to customers and ensuring it meets the customer’s needs. Develop and expand customer accounts by driving product usage and increasing the user base in customer accounts.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

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Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Arpedio

JANUARY 11, 2023

In order to succeed in today’s B2B industry, you need to align your sales strategies to sales and buyer expectations for personalization. Behind every strong sales team stands an effective key account manager. You can say, it’s a post-sales role that focuses on nurturing the client relationships.

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Account Management Management Key Account Management B2B 52