Hubspot Sales

APRIL 4, 2023

I have a proven track record of helping clients develop practical and sustainable solutions that consider cost-benefit." For instance, you may work cross-functionally with different departments or have multiple stakeholders to manage. Describe a time when you worked within a cross-functional team to complete a project.

Supply Chain 105

Supply Chain Leadership Construction Artificial Intelligence 105

SmartKarrot

FEBRUARY 3, 2022

Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. First touchpoint for corporate clients and acting as an interface to internal stakeholders. Monitor client KPIs and targets to ensure success. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

MAY 31, 2023

Create best practises to help clients use Fieldguide’s capability to the fullest extent possible. To provide customer feedback, handle escalations, offer exceptional customer experiences, and have a direct impact on the product roadmap, work closely with the sales, product, and engineering teams.

Customer Success 19

Customer Success Onboarding Client Development Stakeholders 19

SmartKarrot

DECEMBER 20, 2022

Build and scale frameworks for customer success and program management across the customer success team, and with enterprise QSR clients. Develop working relationships with executive leaders across the global QSR clients (will involve global travel when appropriate). Ensure retention and satisfaction of all assigned clients.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

OCTOBER 5, 2023

To reiterate, Playbooks provide the means to operationalize account management and delivery processes tailored to specific situations in the post-sale customer journey. Below, we explore several components to consider when designing an effective playbook for large-scale clients.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

DECEMBER 14, 2021

Collaborate with Sales, Customer Account Management and others to refine and deliver an exceptional customer experience. Hire, develop and mentor team members, building a customer-centric culture that owns and solves complex technical challenges for Logi’s most innovative and active customers. Apply here: [link].

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience. Conduct regular quarterly/monthly reviews with key clients.

Customer Success 16

Customer Success Government Leadership Decision-making 16

SmartKarrot

JUNE 30, 2021

Building strategic relationships across multiple stakeholders across the clients to ensure alignment with business goals. Collaborating with Sales and Marketing teams to drive growth. Develop and regularly report on customer success KPIs that will measure new and repeating customers, as well as and customer satisfaction.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

APRIL 20, 2021

Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Work closely with Marketing to identify and convert successful customers into advocates.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

JUNE 21, 2021

Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

Delivery regular business reviews to client stakeholders. As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients. Identifying solutions that will continue to provide value add to customer objectives.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Work with Sales and Marketing to help show the value of the product offering.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

MAY 9, 2022

Represent the voice of the customer to provide input into every core product, marketing, and sales process. Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Tahora As a Customer Success Manager, you will be responsible for leading the roll-out of Tahora within the clients.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Apply here: [link] Role: Customer Success Manager Location: Remote, London, England, United Kingdom Organization: Onfido As a Customer Success Manager, you will manage your existing Book of Business (ongoing usage revenue, renewals, up/cross sales).

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Arpedio

JANUARY 11, 2023

In order to succeed in today’s B2B industry, you need to align your sales strategies to sales and buyer expectations for personalization. Behind every strong sales team stands an effective key account manager. You can say, it’s a post-sales role that focuses on nurturing the client relationships.

Account Management 52

Account Management Management Key Account Management B2B 52